Job Description

La Mon Hotel & Country Club

is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.


There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.


Working in hospitality is vibrant, flexible, and no two days are ever the same!


We have an exciting new role to join our growing team.


We are looking for a

Duty Manager

to greet and welcome prospective, current customers and residents of the hotel and to ensure the individuals safety and comfort at all times. To ensure the expected high standards of customer service, health & safety, cleanliness and hygiene is maintained in La Mon Hotel as a whole.

About The Role

Main tasks and duties

Overseeing delivery of consistent quality customer experiences in all food & beverage outlets in hotel including banqueting / functions

To ensure smooth operational procedures within the hotel; To maintain and adhere to company's health and safety policies; To ensure positive customer care by all staff; To promote and sell the hotel and its products with a friendly and helpful manner; To ensure the customer needs are met at every opportunity; To control and co-ordinate staff as and when required; To oversee all food and beverage service; To visit and check all departments when on duty; To assist any department as and when required; To plan, organise and prep the function/conference rooms as and when required; To ensure hygiene standards are maintained at all times; To deal and handle with customer complaints and requests; To maintain a high standard of personal hygiene and appearance To carry out periodic checks on rooms and on all equipment; To attend training courses as and when necessary; To promote equal opportunities and cultural diversity; To ensure effective communications with all departments and peers; To ensure that due care is taken for the health and safety of yourself, other employees and any other persons on the premises; Report and where appropriate take action on any incident, accident, fire, loss or damage; To ensure and actively encourage staff training and development to improve performance moral; To implement all policies and procedures as devised by management; To order, check and accept deliveries of goods and equipment as necessary; To train and supervise all staff to the adequate level as set by management; To ensure adequate cover at all times in line with hotel targets and goals; To report all maintenance issues and take appropriate action; Any other duties and responsibilities as requested by management.

Required Criteria

Have min 2 year experience as a duty manager or similar management role, within the Hospitality Industry Knowledge of cash & stock management Knowledge of Health & safety procedures Strong organisational skills. Hands on approach, with can do attitude Availability to work in shifts including weekends & evenings Be personally motivated & Can lead and motivate a team Have great management & communication skills Have a passion for their role within the Hotel Have a mature and pleasant manner for dealing with customers and team members alike Need transportation due to location

Skills Needed

Establishing Rapport With Clients, Ability to Identify and Anticipate needs, Local Knowledge Skills, Building Relationships

About The Company

La Mon Hotel & Country Club is the perfect destination, either to relax and unwind or for a 'Staycation', to explore the countless attractions Northern Ireland has to offer.


With its countryside location and picturesque landscaped grounds, yet only 15 minutes from Belfast city centre, La Mon Hotel & Country Club offers the best of all worlds, without compromise. Its four-star luxury accommodation, Country Club, pampering at Odessi Health & Beauty, and La Mon Hair Studio, combine to make relaxing effortless, as it should be.


Wonderful dining options are available, and whether you choose the romantic setting of The Mill, or the more relaxed atmosphere of Charlie's Bistro & Lounge, the local produce is freshly prepared by our talented chefs.

Company Culture

La Mon Country Club is a superb facility for the enjoyment of our hotel guests, together with our members, who receive the additional benefits of free access to fitness classes and discounts throughout La Mon Hotel & Country Club. We offer a variety of options for working out, relaxing, or just pure pampering, to suit your every need.


With its 15-metre Swimming Pool, two Gyms, and Tennis Court, there are ample ways to exercise. The Jacuzzi, Sauna, and Steam Room provide superb ways to relax. Odessi Health & Beauty and La Mon Hair Studio can offer pampering aplenty, for that pristine finish.

Company Benefits

La Mon Hotel & Country Club is an independent Hotel, in Northern Ireland. Our company standards reflect our ethos to continually fulfil our service promise.


There has rarely been a better time for new recruits to enter the hospitality industry. For experienced staff, it presents an opportunity to advance their careers or improve their conditions.


Working in hospitality is vibrant, flexible, and no two days are ever the same! If the hospitality industry interests you, La Mon Hotel & Country Club is recruiting various full-time and part-work roles.


Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Open office, Competitive salary, Preferential room rates, Discount on spa treatments or products, Free meals during shifts

Salary

Not disclosed