Job Description

Duty Manager \xe2\x80\x93 Clayton Hotel London Wall

We have a fantastic new vacancy for Duty Manager in the excellent Clayton Hotel London Wall

We are looking for a talented individual with experience in management within the hospitality industry.

Why Dalata and the Clayton Hotel London Wall

Dalata Hotel Group are the most successful and largest hotel group in Ireland, and now have a growing presence in the UK and Continental Europe. We operate the Clayton Hotel & Maldron Hotel brands alongside a number of partner hotels, and our portfolio consists of 51, primarily 4-star hotels situated in city-centre locations.

We are continuing our sustained growth and expansion with the opening of new hotels in the following UK cities, Shoreditch London, Brighton & Manchester Cathedral Quarter.

Dalata offers plenty of room for career growth, lots of responsibility and autonomy, and a brilliant work culture and so what better time to join our company and become part of our exciting future!

The company provides amazing staff benefits: -

• Access to Dalata Learning and Development programmes, including Apprenticeships programmes
• Opportunities for career progression and advancement within our hotel and the Dalata Hotel Group
• Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
• 25% discount off Food & Beverage when using our Company Hotels Facilities
• Up to 33 days holiday (Inclusive of Bank Holidays) based on lenght of service
• Access to Life Works, our Employee Assistance Programme with 24/7 health and wellbeing support
• Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
• Complimentary use of the hotel gym
• Free employee meals on duty

Objective of the Role

Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy General Manager, in their roles.

Key Duties and Responsibilities

• Oversee the operations of the Hotel.
• Ensure quality and standards are met consistently.
• Anticipate guest needs, and proactively manage their expectations.
• Assist with the management of the hotel\xe2\x80\x99s daily operations, ensuring delivery of exceptional guest service from each department.
• Ensure prompt resolution of customer issues.
• Have full knowledge of the hotel and all departments.

Requirements:

• Have previous supervisory experience within the Hotel or Hospitality Industry.
• Possess excellent customer service skills
• Have a passion for their role within the Department
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.

About our culture:

Dalata Hotel Group \xe2\x80\x93 Ireland\xe2\x80\x99s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it\xe2\x80\x99s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of \xe2\x80\x9cOur People, Our Fairness, Our Service and Our Individuality\xe2\x80\x9d. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things \xe2\x80\x93 individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

Dalata Hotel Group