Job Description

Job Title: Duty Manager - Wine Bar and Restaurant

Overview:

We are seeking a dynamic and experienced Assistant General Manager to join our team. As the Assistant General Manager, you will play a crucial role in the day-to-day operations of our establishment, ensuring exceptional service, managing staff, and contributing to the overall success of the wine bar and restaurant.

Responsibilities:

1. Operational Excellence:

- Oversee daily operations to ensure the smooth and efficient functioning of the wine bar and restaurant.

- Maintain high standards of service quality, cleanliness, and overall guest satisfaction.

- Assist in the development and implementation of operational policies and procedures.

2. Staff Management:

- Recruit, train, and supervise staff to deliver exceptional customer service.

- Conduct regular performance evaluations and provide constructive feedback.

- Foster a positive and collaborative work environment.

3. Customer Service:

- Ensure an exceptional guest experience by addressing customer concerns and feedback promptly and professionally.

- Train staff on customer service best practices and uphold the brand's service standards.

4. Wine Program Management:

- Assist in curating and updating the wine list, ensuring it aligns with the concept and meets customer preferences.

- Provide staff with ongoing wine education to enhance their product knowledge and sales abilities.

5. Financial Management:

- Work closely with the General Manager to develop and manage budgets.

- Monitor financial performance and implement cost control measures without compromising service quality.

6. Events and Promotions:

- Collaborate with the marketing team to plan and execute events and promotions that drive customer engagement and revenue.

- Develop creative initiatives to increase foot traffic and boost sales during special occasions.

7. Stock Control:

- Manage and optimize inventory levels, minimizing waste and ensuring product freshness.

- Implement effective inventory control systems to track stock levels and prevent shortages.

Qualifications:

- Proven experience in a managerial role within the hospitality industry, preferably in a wine bar or upscale restaurant.

- Strong leadership and interpersonal skills.

- Excellent communication and problem-solving abilities.

- In-depth knowledge of wines and the ability to educate and inspire staff.

- Familiarity with point-of-sale systems and basic financial reporting.

- A passion for delivering exceptional customer service.

Education and Certifications:

- Certification in wine studies or equivalent experience is a plus. WSET level 2 and 3 training will be provided within the 1st year of the role.

If you are a dedicated and experienced professional with a passion for the hospitality industry and a love for fine wines, we invite you to apply for the Duty Manager position. Join our team and be part of creating memorable experiences for our guests in an exciting and vibrant environment.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Tips Yearly bonus
Benefits:

Casual dress Company pension Discounted or free food Employee discount Flexitime
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Holidays Monday to Friday Night shift Weekend availability
Experience:

Supervising experience: 1 year (preferred) Restaurant management: 1 year (preferred) Bar management: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred) Management: 1 year (preferred)
Work Location: In person