Job Description

Location : Islington , United Kingdom Role overview

OUR MISSION

At Planet Organic, we have always been more than a shop. We do more for our customers, neighbourhoods, employees, suppliers, and the planet than simply buying and selling products. We believe in promoting health in our communities through organic, natural, and sustainable products, and supporting the earth\xe2\x80\x99s biodiversity. We care deeply about the communities we are a part of. We are a values-led and commercially-driven business.

ROLE OVERVIEW

At Planet Organic we believe it is more than just a job - it\xe2\x80\x99s a lifestyle. We are looking for Planet People that have a natural ability to deliver service and lead a team in a way that makes people feel at home. They can wow and delight our customers and colleagues in thoughtful and unexpected ways and help them to discover better.

As Duty Manager, you will be responsible for supporting the Store Manager in running the store and leading the team. You will be expected to help ensure that your store reaches its financial targets, is operationally efficient and has a strong team of motivated Planet People who deliver excellent customer service.

KEY RESPONSIBILITIES

Staff Supervision: You will be responsible for managing and supervising the store staff. This includes hiring, training, scheduling, and assigning duties to employees. You will also provide guidance and support to ensure that employees meet their performance goals.

Customer Service: Ensuring exceptional customer service is crucial. You will need to lead by example and assist customers when needed. Resolving customer complaints or issues in a timely and satisfactory manner is also part of your role.

Sales and merchandising: Maximizing sales and achieving targets is an essential aspect of your duties. You will work closely with the sales team to set sales goals, implement sales strategies, and monitor progress. Additionally, you may be involved in merchandising decisions, such as product displays and promotions.

Inventory Management: Managing the store\'s inventory is vital to ensure availability of products and prevent stockouts or overstocks. You will oversee inventory control processes, such as receiving, counting, and organizing stock. You may also be responsible for analysing sales trends and adjusting inventory levels accordingly.

Financial Management: As a duty manager, you may be involved in managing the store\'s financial aspects. This can include monitoring and controlling expenses, analysing sales data, preparing reports, and assisting in budgeting and forecasting.

Administrative tasks: As a duty manager, you will be responsible for various administrative duties. This can include maintaining records, managing payroll and employee schedules, conducting performance evaluations, and coordinating with other departments or Support Office.

REQUIREMENTS

• A strong track record as a Duty Manager, or as an exceptional Team Leader

• Excellent customer service skills, judgement and decision making
• Strong leadership and organisational skills
• Confident communicator and team player

• The ability to drive sales while maintaining cost control
• The ability to lead, support and train a team

• Passionate about food, health and wellbeing

BENEFITS

• 35% employee discount across all stores
• 28 days holiday per year
• access to company pension scheme
• access to employee benefits platform
• access to discounted life assurance and travel insurance

Planet Organic is committed to breaking down the barriers that block employment opportunities for different groups of people and to recognising, accommodating and appreciating people\xe2\x80\x99s different backgrounds, experiences, knowledge and skills. We are committed to encouraging diversity among our workforce in every sense. The aim is for our colleagues to be truly representative of our local communities and our customers, and for each colleague to feel respected and able to give their best. Hours 40
Department Administration
Job Type Full time
Contract Type Permanent
Salary \xc2\xa326-30K

Planet Organic