Job Description

12 month fixed term contract
18 hours per week - Monday, Tuesday, Thursday & Friday 9am - 2pmDo you enjoy a fast paced and busy role?Do you enjoy being the first point of contact for customers?Want to join one of the UK's leading lease and fleet management companies?If your answer is 'yes' to all of these, keep reading.Want to know a little about us?At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.What does the role involve?You'll be reporting into Laura, our Driver line Team Leader and be part of the team who are the first point of contact for our customers who notice a defect with their vehicle. Whether that's a company car driver who's headlight is out or a commercial van driver who's dashboard warning lights have come on - you're the person they call. You'll be ensuring that the driver has their vehicle booked in for repair/investigation or, if needed, arranging for breakdown assistance quickly and professionally.We operate a hybrid working approach whereby after an initial training period spent full time in the office, attendance of the Trowbridge office is a minimum of 2 days per week.Some of your key duties will include:

• Handling a high volume of inbound calls
• Making contact with our garage network to book vehicles in for repair
• Arranging hire vehicles were appropriate for our customers
• Monitoring shared email mailbox and carrying out admin duties as required

What are we looking for?You'll have previous customer service experience as well as enjoy being on the phone and confident with both inbound and outbound calls. Your excellent communication skills and customer centric mindset will see you go above and beyond to keep our customers on the road.Also, we're looking for the following:

• The ability to think on your feet
• Great organisation skills
• Able to remain calm and professional under pressure
• A strong team player

What can we offer you?At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Guaranteed bonus on completion of contract
• Up to 10% employer pension contribution
• Flexible hybrid working - free onsite parking / EV charging / Bike storage and showering facilities
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days (Pro rata)
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?Interested? Start your application today and see what Novuna can offer you.Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.#LI-Hybrid

Novuna