Job Description

Here at Action For Humanity (AFH), we are looking for Donor Care Outbound Operators to join us at our Manchester head office. You will join us on a part-time, casual basis, working on available shifts, for 12.60 per hour.

AFH is an NGO that provides aid and assistance to people affected by natural and man-made disasters. Our vision is a world of crises-resilient communities. Our mission is to mobilise and respond to emergencies and critical needs through humanitarian, development, and peace-building action, helping affected communities survive, recover and build a better future.

Our Donor Care Outbound Operators' main responsibility will be to call our existing donors and update them on our campaigns. The role will be target based, and operators will be expected to pitch our charitable programmes to donors to generate donations. Full training will be given, including pitch training and donation processing. Other responsibilities will revolve around enhancing customer service and maximising donor retention through providing streamlined database and administrative support to manage the diverse income generation streams stemming from our fundraising initiatives. You will play a vital role in advancing our humanitarian efforts, ensuring that we maximise our impact and sustain our mission to create a better world for those in need.

Your responsibilities will include the following:

Initiate proactive outreach to donors to maximise income generation through outbound calling; Showcase in-depth knowledge of Action For Humanity's projects to inform and engage donors; Effectively handle incoming calls and address donor inquiries; Ensure strict adherence to GDPR regulations, promptly responding to donor preferences across communication channels; Facilitate communication with donors on various topics, such as missed donations, renewals, and pledges via multiple communication methods; Oversee donation processing systems, including form scanning, allocation, acknowledgment, and recordkeeping; Maintain and update real-time event donation tracking spreadsheets; Corresponding with donors in appropriate format (Telephone, E-Mail, Letters).

What we are looking for in our Donor Care Outbound Operators

Education

Minimum of GCSE education.
Experience

1 year of customer service/sales experience (Essential)
Shifts/Timings

Thursday & Friday (15:00 to 19:00); Saturday (12:00 to 18:00); Sunday (12:00 to 16:00); Ad-hoc work may also be available throughout the week
Skills

Customer Service; Communication; Data Management/Inputting; Adaptability; Teamwork.
Languages

Strong written and spoken English essential; Other languages desirable e.g., Arabic, Urdu, Punjabi or French.
Benefits of joining us include:

Subsidised on-site food & drinks; Subsidised sports activities; Modern office in central Manchester location with free parking, break out room, and prayer facilities.
We are looking to appoint these roles ASAP and will be reviewing applications on a rolling basis so for the best chance of success please apply today - we would love to hear from you.

All offers will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Action For Humanity also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

Job Type: Part-time

Pay: 12.60 per hour

Benefits:

Free parking
Schedule:

Day shift Weekend availability
Ability to commute/relocate:

Salford M50 2ZY: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required) Sales: 1 year (preferred)
Work Location: In person

Expected start date: 05/05/2025