Job Description

L&Q is a regulated charitable housing association and one of the UK\xe2\x80\x99s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our \xc2\xa3250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title

Disrepair Building Surveyor

Contract Type

Permanent Full Time

Location

West Ham Lane, Stratford, London

Persona

Agile Working (site, office and home working)

Salary

\xc2\xa344,500 - \xc2\xa353,000 depending on experience

Closing date for completed applications

20th September at 9am

Interviews

In person on 26th September

L&Q are looking for an experienced Surveyor to join the Disrepair Team in Property Services. The Position reports to a senior surveyor. The Disrepair Surveyors manage a range of complex complaint cases and disrepair across a varied housing stock. The role will involve managing a historic caseload, inherited from a previous surveyor, and getting to understand the detail of each case.

L&Q\xe2\x80\x99s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a good knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q\xe2\x80\x99s stock covers a large geographic area. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.

The Disrepair Team work closely with L&Q\xe2\x80\x99s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying of properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.

We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control.

You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role.

This is a socially rewarding role with opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure place to live and home that they can be proud to live in.

Our Disrepair Surveyors will have the ability to put situations back on track and assist with customers that will potentially be upset due to repair issues with their homes. You will have outstanding customer service and the ability to placate residents, some of whom will be vulnerable, who have escalated maintenance cases to the Disrepair Team. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.

To be shortlisted for this role candidates must be able to clearly demonstrate the following:

• Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
• Skills and knowledge of construction methods
• Experience of managing disrepair cases
• Understanding of disrepair legislation and legal requirements
• Experience of managing contractors and consultants to deliver within budgets and timescales
• A broad range of communication and influencing skills
• Good working knowledge of Microsoft packages
• Strong organisation and prioritising ability
• Demonstrate high levels of customer services and complaint handling skills

Our benefits package includes:

\xc2\xb7 Agile working

\xc2\xb7 Strong family friendly policies

\xc2\xb7 Committed Learning & Development

\xc2\xb7 Annual leave starting from 26 days rising to 31 PLUS bank holidays

\xc2\xb7 Excellent Pension Scheme \xe2\x80\x93 double contribution up to 6%

\xc2\xb7 An Employee Assistance Programme

\xc2\xb7 Great places to work certified 2022

\xc2\xb7 Best Workplaces for Women \xe2\x80\x93 ranked 23 in the UK

\xc2\xb7 Up to 21 volunteering hours per year

We\xe2\x80\x99re actively building diverse teams and encouraging applications from all backgrounds. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.

If you are interested in this role and have the experience required, then apply without delay!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

Candidates will need to have a valid driving licence and access to a car

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people\'s lives, then please apply without delay.

Our commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It\'s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you\xe2\x80\x99re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it\xe2\x80\x99s feasible then we\xe2\x80\x99ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK\xe2\x80\x99s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our \xc2\xa3250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

L&Q