Job Description

Are you enthusiastic, motivated and looking for a new and exciting challenge?Do you want to develop and extend your skills and knowledge within a Discharge Liaison Team?If so then this could be the job for you!York and Scarborough Teaching Hospitals NHS Foundation Trust is looking to recruit an enthusiastic and self motivated Discharge Liaison Officer.You will be part of the Patient Flow team, working across the acute medical, surgical or elderly wards to optimise discharges and support patients and staff to negotiate discharge plans.The Discharge Liaison Officer works closely with; ward staff, Social Care, Continuing Health Care and the voluntary sector.Therefore you must be able to demonstrate collaborative working, as well as being able to build effective relationships with colleagues from other healthcare professions.This role entails working closely with a wide multidisciplinary team, to facilitate the timely discharges of patients from the hospital environment.Main duties of the job

• Excellent communication skills
• Organised and able to prioritise workload
• Perform well under pressure in a supportive team

You will benefit from working within a small, friendly, experienced, pro-active team who are looking for a colleague with a positive approach, and has a flexible and patient centred approach.Please note you will be expected to join a weekend rota for this post.The ability to escalate concerns via appropriate channels of escalation, is also essential in this role. The successful candidate will be required to use a variety of computer applications, and should be confident in IT skills. If you are passionate about making a difference and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.About usOur benefitsWe offer a range of benefits to support our staff including:Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants27 days holiday rising to 33 days (depending on NHS Trust service)A generous relocation package of up to 30% of salary (capped at xc2xa318k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.A variety of different types of paid and unpaid leave covering emergency and planned leaveConfidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance ProgrammeNHS Car Lease scheme and Cycle to Work schemeAn extensive range of learning and development opportunitiesDiscounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providersFor further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.Date posted03 April 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,625 to xc2xa325,674 a year pro rata / per annumContractPermanentWorking patternFull-timeReference number419-6949105-DLO-OJob locationsScarborough HospitalScalby RoadScarboroughYO12 6QLJob descriptionJob responsibilitiesA full description of the role is available in the attachment: job description.Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.Working for the TrustAcross our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.Armed Forces Friendly EmployerWe are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.COVID-19 Vaccination RequirementsOur Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else Job descriptionJob responsibilitiesA full description of the role is available in the attachment: job description.Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.Working for the TrustAcross our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.Armed Forces Friendly EmployerWe are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.COVID-19 Vaccination RequirementsOur Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone elsePerson SpecificationQualificationsEssential

• Educated to GCSE Level English and Maths Grade C or equivalent

Experience & knowledgeEssential

• Knowledge and understanding of the ward routine and processes with regard to discharging a patient
• Knowledge and understanding of the differing needs of service users with a range of clinical conditions and potential disabilities
• Demonstrable experience of adapting own approach to engage with service users, a range of external and internal stakeholders and colleagues at different levels of seniority and discipline
• Experience of dealing with conflict and resolving effectively
• Demonstrable experience of working autonomously
• Evidence of effective problem-solving skills with the ability to be a flexible thinker under pressure
• Knowledge of establishing and maintaining robust administrative processes and systems

Desirable

• Experience of working in a health or social care setting
• Awareness of community services and partner agencies
• Knowledge and awareness of community partners and agencies

SkillsEssential

• Effective negotiator and influencer with a range of stakeholders within and outside the Trust
• Experience to work across a range of IT systems

values, drivers & motivatorsEssential

• Ability to demonstrate our organisational values and behaviours

Person SpecificationQualificationsEssential

• Educated to GCSE Level English and Maths Grade C or equivalent

Experience & knowledgeEssential

• Knowledge and understanding of the ward routine and processes with regard to discharging a patient
• Knowledge and understanding of the differing needs of service users with a range of clinical conditions and potential disabilities
• Demonstrable experience of adapting own approach to engage with service users, a range of external and internal stakeholders and colleagues at different levels of seniority and discipline
• Experience of dealing with conflict and resolving effectively
• Demonstrable experience of working autonomously
• Evidence of effective problem-solving skills with the ability to be a flexible thinker under pressure
• Knowledge of establishing and maintaining robust administrative processes and systems

Desirable

• Experience of working in a health or social care setting
• Awareness of community services and partner agencies
• Knowledge and awareness of community partners and agencies

SkillsEssential

• Effective negotiator and influencer with a range of stakeholders within and outside the Trust
• Experience to work across a range of IT systems

values, drivers & motivatorsEssential

• Ability to demonstrate our organisational values and behaviours

NHS