Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Disaster Recovery Director

Enterprise Risk and Controls (ERC) are responsible for managing risk across Fiserv by providing governance and oversight to maintain a robust control environment, develop innovative risk management solutions and identify, assess, and mitigate/control risks. As a result, the ERC team is able to help Fiserv LOBs protect their business, win new business, continue to cement and advance relationships, and facilitate client oversight.

Position Overview:

The Disaster Recovery\xe2\x80\x93 Senior Advisor I is an individual contributor role that will assist in the development, implementation, testing, education and maintenance of the Fiserv Disaster Recovery program to ensure technology recovery in the event of an emergency or disaster. Will maintain standards and ensure that all plans are documented and meet those standards. The individual will work in conjunction with technology contacts to ensure a high level of awareness across the company as well as the appropriate preparedness during the event of a disaster. Implement firm-wide Business Continuity Management Policies and Standards and provide guidance to all lines of business to ensure they are in compliance.

Essential Job Responsibilities:

Develops and implements controls and/or solutions to complex business problems to ensure risks and exposures are properly mitigated.

Leads the execution of Data Center Disaster Recovery exercises.

Evaluates Business Unit infrastructure and system requirements in terms of corporate compliance. Proactively identifies and reports concerns or improvements impacting Disaster Recovery processes.

Mandate that the assessments and plans are adhering to Business Continuity Management Policies and Standards and are updated on an annual basis.

Work in close partnership with the Joint Security Operation Center (JSOC) to identify issues or events that can impact facilities and/or assets. Respond and assist in mitigating all incidents that affect Fiserv\'s interests.

Participate in all audit & regulatory reviews that include Disaster Recovery.

Act as a subject matter expert of Disaster Recovery concepts, methodology and best practices.

Assist technology teams with development and maintenance of Disaster Recovery plans including annual testing of those plans.

Develops and implements improvements and efficiency in Disaster Recovery program.

Maintain documentation and records as it relates to the Disaster Recovery program including recovery plans, test plans, maintenance and testing schedules, standards, vital records, critical applications and framework.

Assist in creating awareness throughout the company in order to elevate the Disaster Recovery program.

Exhibit professional behavior and promote positive working relationships (ongoing).

Candidate Qualifications:

Previous experience in an analytical and/or technical position.

Be classified as a subject matter expert of Disaster Recovery concepts and methodology, along with payments industry best practices.

Experience leading large scale incidents.

A mind for process, a passion for data, and a willingness to take on tough challenges.

Possess an understanding of the Disaster Recovery planning cycle including analysis, design, implementation, validation, testing, problem resolution.

Possess knowledge of all technologies relevant to responsibilities.

Ability to work collaboratively with a broad range of constituencies, including senior executives.

Organized, influential, strong client service attitude, and demonstrated success as a leader within a highly complex business.

Self-motivated, adaptable, strong work ethic, and demonstrated team player.

Analytical, critical thinking, project management, interpersonal, and communication (written, oral, and listening) skills.

Be available during off duty hours and willingness to travel to Fiserv facilities as necessary.

Personal Attributes/Qualities:

Leads by example with honesty and integrity.

Follows through on commitments and takes accountability for achieving timely results.

Excellent oral and written communication skills.

Desire to continually improve the ERC team through feedback and training.

Detail oriented to provide reliable and consistent results and also able to summarize information into an appropriate level for senior leaders.

Fosters an environment of inclusiveness, respect and humility.

Change agent and innovator.

Create fresh perspectives, breakthrough ideas to create value.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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