Job Description

We are looking for a dynamic leader in Workforce Management within the SaaS industry, with extensive expertise in Time and Attendance to join our London based team as part of our ambitious growth plans. The role is hybrid, with a weekly presence expected in our London office based in SE1.





The ideal candidate will have extensive knowledge and experience within workforce management with proven ability to lead Time and Attendance projects across multiple countries globally, navigating complexity in relation to regulations and compliance.





Why Join Us?


StoreForce is deeply passionate about Retail - it's in our roots and part of every single line of code we write. Every day we strive to help Retailers set a new standard for operational excellence, changing the way retailers think, manage and perform.



Now is a great time to be joining us as you can make a real impact in helping us accelerate our growth whilst working with some of the world's best known retail brands.



We thrive on change, collaboration, and trust and invest in, as well as support our people, celebrating diversity and fostering a space for them to learn and grow every day.



From day one, you'll get a warm welcome as well as the tools and information you need to perform at your best with regular one-to-ones and personal development planning for growth. You'll also have practical opportunities to learn from other experts and attend in person events to quickly feel integral to a growing and diverse EMEA team as well as having the support and expertise from being part of a wider global community.





What will you be responsible for?



Reporting to the VP of Client Experience, EMEA, the Director, Time & Attendance leads a specialist team responsible for the delivery and optimisation of our Time & Attendance component for a diverse portfolio of retail clients across the globe. This is a client and prospect-facing role which oversees the development, implementation and continuous improvement of our Time & Attendance offering.





The Responsibilities will include the following: -

Project Leadership & Business Support

Influencing the strategic roadmap for the Time & Attendance transformation, aligning priorities with company objectives and market demands Collaborating with internal project teams to ensure seamless integration of the Time & Attendance component within the broader StoreForce workforce management solution Identifying opportunities to streamline Time & Attendance project delivery processes Work with the VP of Client Experience EMEA and VP of Client Success to support them in identifying and exploring partnerships with Payroll, HCM and HRIS Solution Providers.

Team Leadership and Development

Building, managing, and mentoring a high-performing team of Time & Attendance Consultants. Fostering a culture of continuous learning to ensure the team stays up to date with evolving labour laws, compliance requirements, and industry trends.

Client and Prospect Engagement and Satisfaction

Engaging with sales and prospects in Time and Attendance presentations that include Payroll or H/R staff, be the key liaison in responding to any Payroll / H/R queries during the process, and support Sales in the development of proposals that include T&A Serving as the primary senior point of contact for clients during large-scale and complex Time & Attendance project phases, ensuring clear communication and exceptional service delivery. Collaborating with the Client Success team to drive post-implementation success and ongoing client satisfaction.

Regulatory Compliance Expertise

Staying informed of country-specific labour laws and compliance requirements related to time tracking, overtime rules, and leave policies. Ensuring the Time & Attendance component adheres to regional regulations and standards.




What are the key skills and capabilities we are looking for?

Experience/Knowledge:

A degree or Masters in Business Administration, Human Resources, Information technology or a related field; Experience working with SaaS solutions within Workforce Management Proven experience leading complex Time & Attendance projects across multiple countries, including EMEA region. In-depth knowledge of global Time & Attendance regulations and compliance requirements, preferably with in depth expertise from within EMEA. Exceptional communication skills, with the ability to engage effectively with clients and internal stakeholders. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

Competencies Required:

Integrity

- Ethical and honest. Maintains principle when faced with challenge.

Leadership

- Seen as a role model; motivational, supportive. Fosters cooperation and collaborates with others.

Communication

- Strong oral and written communication skills. Maintains an energy and excitement in the voice, pauses to listen - thoughtful in response.

Agility

- Able to manage multiple priorities and a complicated schedule; maintains focus and composure.

Detail Oriented

- Able to think and articulate in very simple terms. Keen eye for detail and the ability to identify missing pieces. Organized and able to prioritize multiple responsibilities.

Service Oriented

- Natural desire to provide assistance; achieves a sense of reward through helping others.

Team Player

- Collaborates with others; genuinely enjoys being a part of a team and shows support and interest towards co-workers.



Please note that even if you do not have every skill listed, if you feel a good match for us and the role, we'd still love to hear from you as we're keen to build a team with varied skills and experience with people from a range of backgrounds.




StoreForce is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment that is diverse and inclusive. This starts by welcoming and encouraging applications from all individuals including those with disabilities. If you require any adjustments in relation to your application, please email recruitment@storeforcesolutions.com.




We never accept or respond to speculative applications from third party recruiters and work only with preferred suppliers.





What is our benefits package?



We offer a comprehensive range of benefits: -




Genuine flexibility and autonomy

A great place to learn and develop professionally

Healthcare cash-plan.

25 days' leave each year.

Your birthday off.

Enhanced contributory pension scheme.

Enhanced family leave policies.

A recruitment referral bonus scheme.

The ability to participate in tax free salary sacrifice schemes

Up to 3 days' off to actively support a charity of your choice.

* Long service awards.