Job Description

We\xe2\x80\x99re looking for a Digital Workplace Helpdesk Analyst to join us:

Reporting into the Central Digital Workplace Service Manager

This position supports the day to day running of the company\xe2\x80\x99s Digital Workplace and the implementation of new IT systems and policies for end-users in the LG Central entities

This position will form an integral part of the internal \xe2\x80\x9cface\xe2\x80\x9d of IT and the service used within all users groups

What will you be doing?

Serve as the first point of contact for customers seeking technical assistance, responding to queries via chat, email, or phone and face to face interactions

Perform remote troubleshooting through diagnostic techniques

Direct unresolved issues to the next level of support personnel

Deliver accurate information on IT products or services

Pass on any feedback or suggestions by customers to the appropriate internal team

Run reports to analyse common complaints and problems, identify and suggest possible improvements on procedures

We tend to look for people with:

Previous experience within a customer service role

Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems * Knowledge of Microsoft Products, including but not exclusive to Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender.

• Skilled in Microsoft Products, including a combination of, but not exclusive to, Intune (Windows/MAC/iOS/Android), Teams, Office 365, OneDrive, SharePoint Online, Exchange Online, MAM, MDM, AutoPilot, Defender.
• Knowledge/Experience of BMC Software USMS Ticketing platform
• Knowledge/Experience of Microsoft Teams Room (MTR) hardware, configuring and supporting
• Skills of Microsoft Teams Room (MTR) hardware, configuring and supporting
• Knowledge of Toshiba hardware for Printing, troubleshooting, configuring and supporting.
• Knowledge of Kiteworks, Workspace One, Bitlocker, Active Roles, Azure MFA

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems

Excellent IT skills and computer literacy

Bachelor\'s degree in Information Technology, Computer Science, Information Systems, or a related field

Good interpersonal skills and ability to effectively communicate with users across the organization

What\xe2\x80\x99s in it for you?

Competitive salary + Bonus

25 days annual leave with the option to purchase 5 more

Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance

Matched pension contribution up to 10%

Access to our car benefit scheme

Access to our online learning platform to continue to develop and grow your career with us

The chance to join an innovative, fast-paced and passionate team

Who we are:

We\xe2\x80\x99re building Tomorrow\xe2\x80\x99s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We\xe2\x80\x99re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we\xe2\x80\x99re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.

Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We\xe2\x80\x99re 100% committed to having a workforce that represents every part of our society. So we\xe2\x80\x99re keen to hear from candidates of all background and circumstances.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check, which will be performed by a 3rd party provider (Sterling), on behalf of Liberty Global. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, qualifications, contract information, right to work, and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

You can read more about how we process your data here , and If you wish to exercise your privacy rights please contact:

Liberty Global