Job Description

1 x Fixed Term contract/secondment opportunity for up to12 monthsInternal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondmentAre you a dynamic individual who is looking to progress into a Project Management career?An exciting opportunity has arisen for a permanent role within the Digital Transformation Team at Gloucestershire Health and Care NHS Foundation Trust.We are looking for an enthusiastic and motivated individual to join the team as a Digital Project Support Officer, supporting the Digital Projects and Change Manager in ensuring the successful delivery of Digital related projects.The post holder will be expected to deliver an effective and competent level of project support, dealing with both routine and specialist enquiries.You would be working within a supportive team within the exciting area of Digital TransformationThis role would suit anyone with strong administration / project support skills and those looking to move into Project Management. So if this sounds like the role for you, we'd love to hear from you!Main duties of the jobApplicants will require experience of providing Administration support, having worked in or have experience of a Digital environment, with a clear understanding of IT Service Management and excellent project support skills. An understanding of the local health and social care community will be beneficial. There will also be a need for excellent communications skills in order to work effectively with others across Digital Services, the wider Trust and with Third-party suppliers.

• Prioritise their own workload, manage their time and complete tasks against the required time-frames
• Provide and coordinate the provision of project highlight reports to support status reporting to Corporate Systems Groups and to Digital Project Groups.
• To take responsibility for meetings, including arranging meeting, logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions.
• Work between Digital Transformation sub teams to progress and ensure alignment of objectives and delivery plans.

The qualification, training & experience requirements for the role are underlined in the /Person Specification.About usWe have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.The annual NHS Staff Surveygives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:

• 89.7% believe they are making a positive difference to patients/service users;
• 73.3% would recommend the organisation as a place to work;
• 82.4% agree that care of patients and service users is the organisations priority;
• 76.7% would be happy with the standard of care for a friend or relative

Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.Date posted21 February 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,071 to xc2xa325,674 a year per annumContractFixed termDuration12 monthsWorking patternFull-timeReference number327-25-145Job locationsEdward Jenner Court1010 Pioneer Avenue, Gloucester Business Park, BrockworthGloucestershireGL3 4AWJob descriptionJob responsibilitiesTo operate independently and as part of a project team to oversee the day to day management of IT projects and work streams being delivered by any member of the Digital Transformation Team.Provide and coordinate the provision of project highlight reports to support status reporting to Corporate Systems Groups and to IT Project Groups.To provide efficient and confidential support to the trusts Digital Transformation team by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time efficiently.Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.To take complete responsibility for meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions.Ongoing configuration and development of the Service Management\Project\Change release system to enable best use by the Digital Transformation Team and Wider Digital Team and other Trust Departments.Maintain an inventory of equipment, goods and services including Technical and IT technical documentation reference libraries to permit easy access to support information by IT staff.Work within Trust and department guidelines, policies, practices and procedures, with support provided by your manager. When these do not exist, the post holder is required to create and document these and work with their manager to agree and implement the new procedures.The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moments notice.Support and keep up to date key IT Technical Change documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logsCommunicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users. The postholder will be able to demonstrate systems to new starters or do some training for end users.Utilise knowledge, skills and judgment to provide a resolution for IT change issues where possible or where unable to assign as a larger IT change as part of the IT change process working with the appropriate teams with a focus on the wider IT elements desktop deployment, VOIP phones, mobile working, printing etc. Job descriptionJob responsibilitiesTo operate independently and as part of a project team to oversee the day to day management of IT projects and work streams being delivered by any member of the Digital Transformation Team.Provide and coordinate the provision of project highlight reports to support status reporting to Corporate Systems Groups and to IT Project Groups.To provide efficient and confidential support to the trusts Digital Transformation team by delivering a comprehensive, high quality support service that will enable them to perform their role effectively and maximise their time efficiently.Ensuring that day to day management, prioritisation and organisation of workloads is achieved by effective planning and monitoring.To take complete responsibility for meetings, including arranging meeting logistics (attendees, date, location, facilities required etc), co-ordination and timely distribution of papers and administration of follow-up actions.Ongoing configuration and development of the Service Management\Project\Change release system to enable best use by the Digital Transformation Team and Wider Digital Team and other Trust Departments.Maintain an inventory of equipment, goods and services including Technical and IT technical documentation reference libraries to permit easy access to support information by IT staff.Work within Trust and department guidelines, policies, practices and procedures, with support provided by your manager. When these do not exist, the post holder is required to create and document these and work with their manager to agree and implement the new procedures.The post holder is required to switch concentration between a number of different information systems while resolving problems. Interruptions are constant throughout the day, resulting in plans being altered at a moments notice.Support and keep up to date key IT Technical Change documentation, such as risk registers, actions logs, reports (internal/external), health and safety assessments, building records, security incident logsCommunicating or requesting IT technical information in a manner that can be understood by non-technical or unskilled users. The postholder will be able to demonstrate systems to new starters or do some training for end users.Utilise knowledge, skills and judgment to provide a resolution for IT change issues where possible or where unable to assign as a larger IT change as part of the IT change process working with the appropriate teams with a focus on the wider IT elements desktop deployment, VOIP phones, mobile working, printing etc.Person SpecificationQualificationsEssential

• Knowledge of computer systems, hardware/software, and/or telephony systems.
• Diploma level qualification or experience gained in the workplace.
• NVQ3 plus relevant experience

Desirable

• Prince2 Foundation
• ITIL Foundation
• NVQ2 in an IT qualification
• International Computer Driving Licence (ICDL)
• Microsoft Qualification (MTS, MCSA etc)

Length and/or Nature of ExperianceEssential

• Ability to work across multiple departments, organisations and agencies to develop relationships.
• Effective "change agent" with ability to be part of a team through significant programmes of change.

Desirable

• Experience of project work in other organisations of similar size and complexity within or outside of the NHS'. - this doesn't exclude people who don't currently work in healthcare but could be doing excellent work in a department elsewhere with a similar structure.
• Awareness of NHS Information Governance principles.

Person SpecificationQualificationsEssential

• Knowledge of computer systems, hardware/software, and/or telephony systems.
• Diploma level qualification or experience gained in the workplace.
• NVQ3 plus relevant experience

Desirable

• Prince2 Foundation
• ITIL Foundation
• NVQ2 in an IT qualification
• International Computer Driving Licence (ICDL)
• Microsoft Qualification (MTS, MCSA etc)

Length and/or Nature of ExperianceEssential

• Ability to work across multiple departments, organisations and agencies to develop relationships.
• Effective "change agent" with ability to be part of a team through significant programmes of change.

Desirable

• Experience of project work in other organisations of similar size and complexity within or outside of the NHS'. - this doesn't exclude people who don't currently work in healthcare but could be doing excellent work in a department elsewhere with a similar structure.
• Awareness of NHS Information Governance principles.

NHS