Job Description

As digital product manager you are responsible for driving the product lifecycle, from customer discovery to supporting the resulting delivery. The product manager role is to drive the product strategy by understanding our partner and customer needs alongside the broader market context
You will be working closely with commercial and delivery teams to identify and drive a measurable improvement to customer experience, commercial outcomes and colleague support.

Principal Accountabilities

• Plan and prioritise the product backlog for end-to-end delivery of product features
• Working closely with UX to map end-to-end customer journeys, designing new services, and identifying pain points and opportunities
• Drive a concrete digital product strategy and craft a short term and long term product vision
• Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Understand and interpret business requirements and translate into product backlog items for delivery
• Maintain an open dialogue between stakeholders, wider team and customers to ensure feedback is captured for continuous product improvement
• Continuously engage with key stakeholders and SMEs across functional areas to effectively ideate, deliver and implement researched based initiatives to drive commercial value to the business
• Employ a test and learn approach, leveraging insight from customer research and MVT capability for data-driven decision making
• Effectively present vision, progress and learnings as well as design decisions and rationale to key stakeholders throughout the business
• Empower employees to take responsibility for their role, objectives and own development. Delegate responsibility and expect accountability and regular feedback

Qualifications, Experience & Skills

• Ability to solve technical problems
• Good commercial and business acumen
• You need to have a good understanding of how to manage daily stand-ups, sprint planning, sprint reviews and retrospectives as well as end of sprint demos
• This is a technical role that requires an in-depth understanding of product development lifecycles, qualitative research and quantitative testing
• Digital product management / owner certified or similar is preferable

About Post Office

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country\'s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We\'re the UK\'s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK\'s banks and building societies put together.

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That\'s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we\'re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We\'re here, in person, for the people who rely on us.

Our Ways of Working underpin everything we do, they are the \xe2\x80\x9cHow\xe2\x80\x9d of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the Ways of Working each day, you will help make that vision a reality and enable our cultural transformation. In short: Working in partnership, as one team, we deliver amazing results!

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.

Post Office