Job Description

Digital Product Manager L4 - London

*Urgent 1 year contract*

As a dynamic and innovative company dedicated to shaping the future of their products digitally. Our Client prides themselves on their commitment to excellence, creativity, and continuous improvement. As a Digital Product Manager, you\'ll have the opportunity to lead cutting-edge projects, collaborate with a talented team, and make a significant impact on the digital landscape.

Solution Strategy and Vision:

• Develop and communicate the vision and strategic direction for the global social media solution (Sprinklr) within the value stream, considering business goals and market needs.
• Collaborate with the Media Solution Owner & key stakeholders to define the product roadmap.

Social Media & Search - Delivery Management:

• Act as the D&T lead/overall Responsible for a social media governance & compliance project that is focussed on centralising social media operations (ie, centralising \'Access\' to social media accounts, and global onboarding & execution via Sprinklr)
• Work closely with the chosen operations Partner as well as the Sprinklr services team to transition from a de-centralised social media model to a centralised one.
• Continuously monitor and measure project progress, identifying and resolving issues and risks to ensure on-time and high-quality delivery.
• Collaborate with the Embedded Ops partner and application support team in establishing and delivering appropriate service levels.
• Social Listening Act as the D&T lead for social Listening and the go-to technology solutions owner for Listening
• Work with the global business Search term to support on setting up a Search capability within Digital & Technology that supports the requirements and ways of working of the business.

Stakeholder Management:

• Engage with business stakeholders, product managers, and end-users to understand their needs, gather requirements, and provide updates on project status
• Manage stakeholder expectations, ensuring effective communication channels are in place to address concerns and solicit feedback.
• Collaborate with other Solution Owners, Product Owners, and Value Stream Leaders to ensure alignment across teams and maximize value delivery.

Continuous Improvement and Learning:

• Foster a culture of continuous improvement within the value stream team, encouraging experimentation and innovation.
• Gather and analyse feedback from stakeholders and end-users to drive enhancements and evolve the product roadmap.

Qualification and Experience:

• Must-have extensive, hands-on experience with Sprinklr, ideally for Owned and Listening
• Ideally have experience in Sprinklr implementation and driving adoption - in a global organisation
• Have a good understanding of Facebook access architecture including Meta Business Suite and Business Manager
• Strong knowledge of social media compliance, legal, data privacy, and security requirements for a large global organisation in a heavily regulated industry
• Ideally has some experience in organic and paid
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to effectively prioritize and manage multiple projects and competing priorities.
• Analytical mind-set with the ability to translate business needs into clear product requirements.
• Experience in the IT industry, preferably with a focus on software development and delivery.
• Familiarity with relevant technologies, tools, and concepts in the software development life cycle.

Please send your CV to Robiel and call to discuss further.

We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.

Contracts IT