Job Description

We\xe2\x80\x99re Big Bus Tours, the world\xe2\x80\x99s largest independent operator of open-top sightseeing tours.

We inspire the spirit of adventure across Europe, North America, the Middle East, and Asia Pacific with a vision to be the number one thing to do in every world-famous city. Our hop-on, hop-off sightseeing tours offer a flexible approach to city discovery with a first-class customer experience. A Big Bus Tour turns tourists into explorers and leaves every passenger with a story to tell.

Having started our journey in 1991 with only three buses, today we have a global fleet of over 400, carrying more than 5 million passengers every year. And we\xe2\x80\x99re not slowing down, we continue to grow within our existing cities and through expansion into new locations across the world.

• Vacancy: Digital Experience Manager \xe2\x80\x93 Mobile App
• Salary: \xc2\xa350,000 - \xc2\xa360,000
• Hours: 37.5 (full time)

With well over a million users last year, an excellent App Store rating and in the top 200 App Store Travel apps, the Big Bus Tours app is the fastest growing platform in the Big Bus Tours digital landscape. As both a key contributor to digital revenue and being the digital concierge for our customers\xe2\x80\x99 on the day experience, the app is a cornerstone of the Big Bus Ecommerce and DX strategy. We have ambitious plans to develop new features, improve the user experience and continue to make our app deliver the best possible user experience and further grow its contribution to overall Big Bus revenue.

This role is for the commercial and customer owner for the Big Bus Tours app, both for project work and ongoing BAU change pipeline. To own and manage the change roadmap, working with Technology teams to deliver and maintain our ambitious plans. This is a key role to allow Big Bus to continue to evolve and slick ecommerce journey and a winning digital experience.

For the full details of the responsibilities of this role please see the attached .

There are a couple of minimum requirements for this role, these are:

• 4+ years\xe2\x80\x99 experience working in an Ecommerce and/or Digital Experience team
• Experience in being the business lead for large projects and BAU change pipelines
• Experience of working with app development
• Travel or Leisure Industry experience useful but not essential

We are proud to offer all our colleagues a competitive benefits package, which includes:

• 25 Days Holiday + Bank Holidays, Increasing to 30 with L.O.S
• Employee Assistance Programme
• Performance Bonus Scheme
• BUPA Cash Plan
• Enhanced Maternity & Paternity Pay
• Aviva DigiCare+ (Remote GP & 2 Medical Opinion)
• Death in Service
• Cycle to Work
• Complimentary Big Bus Tickets
• Merlin Attractions Discounts
• 5% Employer Pension Contribution
• Sick Pay Scheme
• Season Ticket Loans
• Employee Referral Scheme

Next Steps

To apply for this role please click \xe2\x80\x98Apply\xe2\x80\x99, there is no lengthy application form and cover letters are optional. Once submitted, your application will be reviewed by the hiring manager(s). Due to the volume of applicants our vacancies regularly receive, please allow 2 weeks from the closing date to hear back regarding your application although our team will endeavour to contact every applicant as soon as practicable.

Big Bus Tours