Job Description

Digital Account Administrator

Metro Rod LTD

Full time permanent

37.5 hours per week

26,000 - 30,000 DOE + benefits

Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.


Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage.


Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

Have primary responsibility for pro-actively reviewing and managing client dashboard(s) and data and reacting / providing solutions to any jobs that are near to breach - or likely to be without further intervention.


To provide a comprehensive, responsive and customer focused service to each of our digital national account customers as well as maintaining cross functional responsibilities with our internal customers and colleagues. To systematically and regularly review relevant national accounts with the appropriate National Account Manager within the Sales Team, to ensure any potential administrative issues are identified and resolved in a timely manner. To work cohesively within the Digital Team to ensure KPI targets are met within the team and across the business for our national account customers. To work closely with the Franchise network to improve operational performance. Keeping our Digital Clients informed of any SLA extensions or new ETAs from the SLA report within Vision (CRM System). To work alongside the Operations Controller and the Portal Team Manager to continue to build a working relationship with our IT department and other key stakeholders within the business to streamline processes and improve the customer experience. To process jobs on an end to end basis, through to invoicing to reduce our working capital requirement and provide an invoice as early as possible after the works have been completed. To work with all various stakeholders throughout the business to rectify process issues that result in a negative customer experience or delayed payment.

What do we look for?

Experience working within a fast-paced office environment is essential. Experience working within a financial team is preferred, although a busy call-centre environment will be considered. Experience providing excellent customer service essential. Advanced literacy and numeracy with well-developed IT skills and understanding of complex digital technology and processes. Advanced competency in Microsoft Office including Word, Excel & PowerPoint, with excellent written and verbal communication skills. Inquisitive mindset and approach. Ability to build rapport quickly and easily with a diverse group of stakeholders. Ability to work under pressure to tight timescales. Ability to make clear decisions / think clearly when under pressure. Ability to work independently with an absolute minimum of supervision, successfully managing own priorities, meetings and diary.

What do you get?

25 days annual leave - plus bank holidays Royal London, Company Pension Group Life Assurance Additional Paid Leave / Special Leave Cycle to Work Scheme Company Events Laptop / Company Mobile Travel subsidy / mileage Free Eye Tests / Subsidy for Glasses Free Standard Parking Employee Assistance Programme Occupational Health Support Employee Discounts Platform - Sodexo

Digital Account Administrator

Macclesfield, Cheshire, United Kingdom
SK10 2XF
26,000 to 30,000 per year plus benefits
Permanent - Full-time
Posted today
Closing date: 26/05/2025
Job reference: GA1298496MacDAA