Job Description

Despatch Manager at Clayton Glass

Clayton Glass: The difference is clear to see.

At Clayton Glass, we do things differently--and we're proud of it. The Clayton Difference is at the heart of everything we do, from creating innovative products to fostering strong, lasting relationships with our customers and team members. We believe in honesty, loyalty, and a shared commitment to excellence, which is why we put people first in every aspect of our business.

If you're looking for more than just a job--if you want to be part of a company where your contributions are valued, where growth and development are encouraged, and where you can make a meaningful impact--then Clayton Glass could be the perfect fit for you. Here, we offer not just career opportunities, but the chance to be part of a forward-thinking team that's driving innovation in the glass industry. At Clayton Glass, the difference is clear.

About the Role

As Despatch Manager at Clayton Glass, you'll play a vital, hands-on role in ensuring our products are manufactured on time, prepared accurately, and ready for despatch. You'll be based primarily on the shop floor, overseeing all logistics activity up to the point goods leave our site.

This role is central to maintaining the smooth flow of production and ensuring products meet the highest quality and safety standards before they're handed over to the Transport Manager and driving team for onward delivery. You'll lead and coordinate the despatch and warehouse teams, working closely with production and transport colleagues to ensure everything runs efficiently, safely, and to the standard our customers expect.

Key Responsibilities

Production Coordination: Liaise closely with production teams to ensure goods are manufactured to schedule and prepared for timely despatch. Despatch Planning: Manage the accurate labelling, staging, and readiness of products for collection, ensuring alignment with delivery schedules. Operational Oversight: Monitor day-to-day logistics activity on the shop floor, ensuring smooth transitions between departments and timely handovers to transport. Team Leadership: Lead and support despatch and warehouse colleagues, setting clear expectations, encouraging collaboration, and driving high performance. Standards & Compliance: Ensure all despatch activities meet health & safety requirements and uphold Clayton Glass' quality standards. Carry out regular checks, address non-conformances, and ensure corrective actions are implemented. Process Improvement: Identify operational inefficiencies, propose and implement improvements to streamline processes and improve accuracy, speed, and service levels. Reporting: Monitor key performance metrics and provide regular updates to senior management on despatch operations, quality adherence, and service performance. Collaboration: Work closely with transport, warehouse, and production leads to ensure joined up working across all departments involved in the flow of goods.
Essential Criteria

Experience: A minimum of 5 years' experience in despatch or logistics operations, ideally within a manufacturing or fast-paced industrial environment. Leadership: Proven ability to lead from the front, motivate teams, and maintain high levels of staff engagement and productivity. Organisation: Excellent planning and coordination skills, with the ability to coordinate multiple operational activities and stay ahead of daily targets. Attention to Detail: Strong focus on order accuracy, inventory control, and schedule adherence. Standards Compliance: In-depth knowledge of workplace safety protocols and a proven ability to work within and uphold both health & safety and quality standards. Problem Solving: Able to identify issues with orders, schedules, or product readiness and implement timely, effective solutions. Technical Skills: Confident using logistics or despatch software to manage workflows and track operational performance. Driving Licence: Full UK driving licence required. FLT Licence: A valid forklift truck (FLT) certificate is essential.
Employee Benefits:

Discounted Clayton Glass purchases Quarterly performance related company bonus scheme 25 days of annual leave plus Bank Holidays, plus an extra day off for your birthday Company pension scheme Referral programme Free on-site parking Health & Wellbeing programme Bereavement leave
Additional Information:

Location: Clayton Glass, 6 James Street, Righead Industrial Estate, Bellshill, ML4 3LU Working Hours / Shift Pattern: 42 hours per week Monday to Friday: 05:00 AM - 14:00 PM Salary: 40,666.08 Positions Available: 1
If you're ready to take the lead in ensuring our products reach customers with efficiency and care, apply now to join Clayton Glass, where the difference is clear!

Job Types: Full-time, Permanent

Pay: 40,666.08 per year

Benefits:

Bereavement leave Company pension Employee discount Free parking Health & wellbeing programme On-site parking Referral programme
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Bellshill ML4 3LU: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you confident using logistics or despatch software to manage workflows and track operational performance? Are you able to identify issues with orders, schedules, or product readiness and implement timely, effective solutions? Do you have at least 5 years of experience ensuring products are manufactured on time, prepared accurately, and ready for dispatch?
Experience:

Dispatching: 5 years (required) Logistics: 5 years (required) Leadership: 2 years (preferred) Supply chain: 2 years (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (required) Forklift Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person