Job Description

• Previous experience of working onsite providing Desktop Support
• Open for 4-month contract
• Holding a valid right to work in the country.

About the Job:
We are recruiting for Desktop Support Engineer to join our team in Leeds on a 4-month contract basis. You will be based onsite at one of our valued customer sites located close to Leeds station.

Working as the Desktop Support Engineer, you will provide and maintain continuity of services for all desktop devices for the customer as well as provide new starter employees with corporate supplied software and hardware.

We have several technical onsite support opportunities for those who are currently working as an IT Technician or IT Engineer, Desktop Support Engineer, Field Service Technician, IT Support, or in a Service Desk Environment.

You\'ll be a member of a market-leading provider of IT infrastructure and healthcare services that is committed to offering the best possible customer and employee satisfaction.

What will you do? Or A typical day at ESP:

• Respond to customer incidents and service requests and manage through to a successful resolution.
• Deliver desk-side support services to the customer.
• Deliver hard and soft break fix services for laptops and desktops across the site.
• Provide standard and approved hardware and software support and maintenance on desktop devices.
• Support, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Provide VIP support for desk side issues.
• This role will be working Monday to Friday, 9am to 5:30pm

What are we looking for?

• Previous experience of working onsite providing Desktop Support
• You will be a confident communicator able to engage with all levels of staff.
• Ability to work under pressure and adapt to change.
• Excellent customer service skills
• Good knowledge and experience in Microsoft Desktop Software and Operating Systems
• An understanding of network protocols, server hardware and configurations or other IT qualifications

What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives \xe2\x80\x94 whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary: We offer a competitive range based upon suitability or experience

Benefits:

• 20 holidays
• Life assurance
• Pension
• ESP learning
• Perkbox Discounts

Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that\xe2\x80\x99s manages over 1,000 tickets a day for more than 200 customers.

Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.

We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.

Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.