Job Description

This position is a Deskside Role that will require an individual to solve customer support issues by visiting the customer\'s location and providing support remotely to users across the EMEA region. The team consists of Technicians that visit customer\'s machines to solve support related problems or resolve issues remotely. Candidates will be required to have basic PC support knowledge and experience with common tools with a minimum of 2 years IT Support experience.

Job Responsibilities

• Providing hardware/software support services to onsite and remote clients including break/fix incidents
• Diagnosing end-user system failures and implement repair solutions.
• Diagnosing printer and other peripheral devise failures and implement repair solutions.
• Troubleshooting network devices in order to ensure connectivity from the PC to the Network.
• Providing installation and upgrading services of hardware and software.
• Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.

Job Requirements

Job Skills

The required candidate will have a minimum of 2 years experience in a similar role.

• Knowledge of multiple manufacturers and operating systems. Specially HP Devices and Windows 10 OS.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver\'s license
• Attendance and schedule adherence are requirements of this position.
• May develop advanced skills using tools and equipment appropriate for the position or specialisation.
• Using established procedures and working under immediate supervision, performs assigned tasks.
• Work is routine and instructions are usually detailed.
• Resolves routine questions and problems, and refers more complex issues to higher levels.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on www.stefanini.com and join us on , and where we regularly post insights from our colleagues.

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Stefanini