Job Description

The Deskside technician position will require an individual to solve customer support issues by visiting the customer\'s location and may involve supporting multiple facilities. The team consists of technicians who intervenes on customer\'s machines to solve issues on-site. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the OSS contract. Candidates will be required to have PC support knowledge and experience with specialized tools.

Key Responsibilities

• Respond to computer related tickets within set KPIs
• Lenovo PC (desktops / laptops) - Hardware and software troubleshooting
• Read and understand English technical documents (working instructions, standard operating processes, ?)
• Ability to resolve Windows 10 & 11 Operating System errors
• Device lifecycle management within asset management tool (creation, modification, retirement, database accuracy quality monitoring, ?)
• Good skills and knowledge of Windows Operating systems
• Ability to perform accurate network patching and switch installation in racks
• Proficient in Microsoft Office 365 Suite including MS Teams
• Correctly track incidents and hardware orders timely and accurately using Service Now.
• Hardware support e.g. printer setup, component replacement, barcode scanners, Zebra devices, etc
• Basic knowledge of MDM solutions (MS InTune, Apple DEP)

Job Requirements

Person Specification

• 3-5 years of experience
• Candidates need to be flexible and able to work independently
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Good presentation
• Team focused

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What\'s next:

It\'s best to apply today, because job postings can be taken down and we wouldn\'t want you to miss this opportunity.

In case you need further information, just send us a message at and we\'ll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on and join us on , and where we regularly post insights from our colleagues.

#LI-ONSITE

Stefanini