Job Description

About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.

The Team

Deskside Support provides a range of IT support services throughout the largest campus University in Northwest Europe, coordinating activities across service requests, incident management, and project activity - such as moving into new buildings and ensuring that the desktop estate is fit for purpose in a wide range of environments, from offices to lab spaces - and delivers value across all academic and business activities.

The Role
You will be working as part of a new team that will be dedicated solely to maintaining the University\'s IT Teaching Clusters. We operate a swap-out process to ensure the maximum availability of above 95% working PCs for the start of the day\'s teaching. During out-of-term times, you will be involved in projects to maintain the cluster environment, refreshing the computers and monitors, as well as building new and dismantling old clusters. To provide such a comprehensive service to the University, we will need Deskside Support Technicians who are able to work early- and/or late shifts. The shift patterns are as follows:

• Early shift - 6am to 2pm
• Standard shift - 9am to 5pm
• Late shift - 12noon to 8pm

Depending on the team members\' availability and preferences, the shifts will either be fixed or done on a rotation basis.

The Person
The successful candidate should be able to demonstrate:

• Good communication skills, particularly with other team members and the team that monitors for faults across the IT estate.
• Ability to move replacement PCs to locations across campus.
• An interest in starting a career in IT and a desire to learn about the management of a large complex IT estate.

What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services including travel and high street savings.

In fact, there are so many benefits available you can see more of them by clicking

Find out more about our organisation and values:

and

When completing the additional information section of your application, please ensure you make reference to the job description and person specification above, as this will form an integral part of the shortlisting process.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working - you can find out more

Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to .

Any CV\'s submitted by a recruitment agency will be considered a gift.

General enquiries:

Email:

Technical support:

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

University of Manchester