Job Description

Details

-----------


###

Reference number

403443
###

Salary

28,200 - 30,500
per annum (pro rata), plus generous benefits and an average 28.97% employer pension contribution. Existing civil servants should refer to the Further Information document for salary details.
A Civil Service Pension with an employer contribution of 28.97%
GBP
###

Job grade

Other
Senior Technical Specialist II###

Contract type

Permanent###

Business area

MOD - Defence Equipment & Support - MOD - DE&S Deca Commercial###

Type of role

Commercial

Other###

Working pattern

Flexible working, Full-time, Job share###

Number of jobs available

1

Contents

------------

Location About the job Benefits Things you need to know Apply and further information

Location

------------


MOD Sealand, Welsh Road, Sealand, Deeside, CH5 2LS

About the job

-----------------

###

Job summary

DE&S Deca is a specialist part of Defence Equipment & Support (DE&S) tasked with supporting a vast range of Defence avionics, electronics and components to provide high-quality, cost-effective support to the UK Armed Forces. We have a rich heritage as the MOD's in house repair, maintenance, overhaul and upgrade service provider by offering innovative solutions to guarantee best value for Defence. To find out more about DE&S Deca follow here.


We offer 25+ days' holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of 28.97%, to help make work work for you.


This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you've been recruited for. If it isn't obtained, or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn't obtained within 12 months.

###

Job description

Are you passionate about customer service excellence and skilled in bid management? If you are a proactive individual with a passion for customer satisfaction and bid excellence, this could be the perfect opportunity for you.


This role involves assisting the Customer Service Manager and Commercial Management Team in providing specific customer services to sustain and increase customer revenue, manage customer demand, oversee contractual deliverables, and control and manage risk.


You will serve as the point of contact for customers during the bid process and beyond, ensuring clear communication channels for customers to raise queries and provide input. You will provide regular status updates as well as proactive reporting which will help manage customer expectations and address issues early to maintain transparency throughout.


In addition, your role will involve managing CRM (Customer Relationship Management) systems to ensure all new and existing opportunities are accurately registered, capturing necessary customer data and delivery dates. You will also be responsible for developing tailored solutions aligned with customer requirements, engaging stakeholders to gather technical input, and pricing solutions competitively.


Interviews will take place face-to-face at MOD Sealand and will commence in the week commencing Monday 19th May 2025 (please note this is subject to change).


Please note: At DE&S Deca, we champion flexible ways of working. Regular in-person attendance (this is expected to be a minimum of 60%) to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. Initially, you may be expected to attend more frequently to familiarise yourselves with the site, the team and the projects you will be working on in more detail.

What you'll be doing

Determine the appropriate commercial actions for requirements including supply market analysis, draft strategy plans, contract management plans and facilitate key aspects of the delivery. Ensure all contracts adhere to procurement regulations and Government policy. Assist/Lead (depending on project value) in the portfolio management of requirements and contracts varying in risk and complexity ensuring contract obligations are met in line with the contract and business requirements. Negotiate terms and pricing, place and manage contracts and contract amendments up to a maximum delegation of 0.25M in accordance with set guidelines and conditions outlined in the individual's delegation letter and MOD policy. Support negotiation and contract placement above level of delegation when required and highlight novel and contentious issues to the Senior Commercial Officer (SCO) to ensure satisfactory resolution. Provide assurance and due diligence of commercial activity within own area of responsibility in order to provide confidence in commercial outcomes. Communicate in a timely manner with a range of internal and external stakeholders including suppliers and Subject Matter Experts. Provide support and assistance to commercial enabling teams to assist delivery of DE&S/SDA Business Improvement projects. ###

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

Numerate and a competent user of IT systems, including MS Office applications. Able to demonstrate team working skills Self-motivated, willing to take responsibility for delivery of outcomes with minimum supervision and effectively work independently Tenacious with an ability to effectively organise, communicate, persuade, motivate, negotiate and influence and reasonably challenge others, including those of senior grade.

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

Contract Management Supervised Practitioner Tender and Bid Process Supervised Practitioner Communicating and Influencing Working Together

Benefits

------------


Alongside your salary of 28,200, Ministry of Defence contributes 8,169 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.25 days' annual leave +1 day a year up to 30 days, 8 bank holidays and a day off for the King's birthday Flexible and hybrid working options Market-leading average employer pension contribution of 28.97% Annual performance-based bonus and recognition awards Access to specialist training and funded qualifications Support for progression Huge range of discounts Volunteering days Enhanced parental leave schemes

Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you're looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you'll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know.


#LI-Hybrid

Further Information

Candidate Information Pack:

https://bit.ly/DES-Candidate-Information-Pack

Terms and Conditions:

https://bit.ly/DES-Terms-and-Conditions

Any personal data that you provide during the Recruitment process will be treated in accordance with the MOD Privacy Notice which can be accessed

here

.


Please note as a Disability Confident Leader we want to ensure you receive any reasonable adjustments that you need throughout the recruitment process. If you do require any reasonable adjustments, you can let us know on your online application under the section 'Please indicate and give details of any reasonable adjustments you may require during the recruitment process.'

Things you need to know

---------------------------

###

Selection process details

Your application will go through the following stages of assessment:

Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our

guidance on CV writing for best chance of success.*
Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Feedback will only be provided if you attend an interview.


If you feel that your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance you should contact department via email: DESHR-WSC-PMOCOMPLAINTS@mod.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Recruitment Complaints - Civil Service Commission

Offering at a lower level

If you're not successful at interview, we may offer you a role at a lower level if this is a match for your skills and experience. If this applies to your application, you'll be scored against criteria for the lower-level role and offers will be made in merit order. If you accept this position, you'll be able to take advantage of opportunities to develop your career as part of our team.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
###

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

---------------------------------


This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

####

Job contact :

Name : Eva Manley - DE&S Talent Acquisition Specialist Email : Eva.Manley101@mod.gov.uk
####

Recruitment team

* Email : Eva.Manley101@mod.gov.uk