Job Description

Hours: 30 hours per week

About the Role:

It's an exciting time to be joining the St Luke's retail team, as we expand the portfolio of our shops, and enhance the St Luke's supporter and colleague experience. The role of Deputy Shop Manager is integral to the expansion and innovation project, whilst generating the much needed income to support 6,000 people every year across Sheffield.


We are looking to recruit an enthusiastic, experienced and motivated Deputy Shop Manager to join the retail team. You will be responsible for supporting the Shop Manager in managing the Kilner Way shop.


Strong communication skills are essential, to lead a team of staff and volunteers from different backgrounds, to promote the work of St Luke's and highlight the benefits of sustainability. Being a leader and motivator who has the ability to resolve problems, make decisions with a positive attitude, and deal sensitively in difficult or distressing situations is essential.


Having the knowledge, the experience and determination to exceed budgets, monitoring costs, and an ability to work commercially within the retail sector are key components to the role.


Being able to form good relationships is essential, as is the need to build upon the positive reputation of St Luke's with current and new supporters and colleagues, engage and work alongside key stakeholders.


Flexibility is essential for this post as there will be weekend, bank holiday and on occasion evening work as directed by city centre opening requirements. Being able to travel to all St Luke's shops and sites for work purposes when required is essential.

Key Responsibilities:

Lead on achieving profit targets by maximizing sales and minimizing costs. Ensure high standards of customer service, shop display, and cleanliness. Manage stock efficiently, including pricing, rotation, and disposal. Promote St Luke's and its work, engaging with stakeholders and the public. Recruit, train, and motivate volunteers and staff. Implement necessary procedures and ensure compliance with health, safety, and security standards. Collaborate with the fundraising and marketing team to enhance St Luke's image.

Who we're looking for:

Previous retail/customer-facing experience. Ability to recruit, train, and motivate volunteers or staff. Working knowledge of relevant regulations and financial guidelines. Excellent communication, organizational, and problem-solving skills. Positive attitude, empathy, and ability to work unsocial hours when required. Full driving license preferred. This post is subject to a Disclosure and Barring Service (DBS) check.

Why Join Us:

At St. Luke's, we offer more than just a job - we offer a fulfilling career where you can truly make a difference. In addition to a supportive work environment, we provide opportunities for ongoing training and development, a competitive benefit package, and a chance to be part of a compassionate and dedicated team. You can find out more about our benefits here: https://www.stlukeshospice.org.uk/work-for-us-benefits

Join Our Team:

If you're ready to bring your expertise and compassion to St. Luke's Hospice and contribute to the well-being of our patients, we encourage you to apply now. Together, we can make a meaningful difference in the lives of those we serve.


For further details and an informal discussion, please contact William Cooper, Retail Area Manager on w.cooper@hospicesheffield.co.uk