Job Description

Deputy Manager

- Jollyes The Pet People - High Wycombe. Salary 26,000 - 29,000 p.a. + up to 2k bonus potential. Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.





Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the

Deputy Manager

in our

High Wycombe

store. This is a fantastic opportunity to join a company voted top

Pet Retailer of the Year 2023 by the Pet Industry Federation,

Best Retailer 2024

in the Retail Week awards, and included in the Sunday Times '

Best Places to Work

' list and accredited by the

Pet Sustainability Coalition

in 2024.

The Benefits:

At Jollyes, we're as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most.


Competitive salary of 26,000 - 29,000 p.a., plus 2,000 annual bonus subject to achieving KPIs.

iTrent financial wellbeing

package, powered by Wagestream, enabling access to earnings before pay day plus lots more discounts and savings benefits.

Retail Trust membership

- counselling, wellbeing and financial support for the retail industry

Colleague 'Treats'

- numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips

Colleague 'We Care' wellbeing & medical support services

- online GP, mental health support, get fit programme and much more (including 'Tooth Fairy' dentist on demand).

50% off Jollyes branded products

(and 30% off other brands in store for your pet's needs!) with discounts for our groomers and pet clinics too.

Workplace pension scheme

provided by Legal & General (contributions EE 3%, ER 5%) Free colleague uniform and on-site parking

Additional paid leave

for your wedding, new pet coming home and your birthday off!

Enhanced Maternity leave

- Full pay for first 26 weeks before reverting to SMP for 13 weeks. (or 6 weeks at full pay followed by 33 weeks at SMP if under 2 yrs service)

Enhanced Paternity leave

- partners to receive 4 weeks full pay (or 2 weeks full pay under 2 yrs svc)

Top Dog Award scheme

- colleague nomination scheme to recognise great service and the Jollyes values with a 'Cat nap day' to enjoy a day off on Jollyes, as well as a 'Top Dog' badge and certificate

Buy/Sell holiday scheme

- can purchase or sell up to 5 days provided it doesn't take you below the minimum entitlement!

Cycle2Work scheme

- up to 47% off a new bike & accessories via Halfords

Care concierge

supporting colleagues who are carers with access to information, services and benefits

Alvie health coaching

/ cancer support (specialist nurses, physio's, nutritionists, psychologists...)

Discounted membership for David Lloyd Clubs

- access to gym, pool, spa, classes, racquet sports, kids clubs and more

The Role - Deputy Manager:

Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service. Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).
Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills:

To be successful in this role, joining as a Deputy Manager you'll need the following skills and experience:


A passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience. Previous retail management experience, where you have deputized for the Store Manager and taken a hands-on approach to managing the business on a daily basis. A team player, able to communicate effectively and build high performing and highly engaged teams. Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance. You should be commercially aware and have a proactive approach with great planning and organisation skills.
Full time, permanent position - 40 hours per week working 5 days out of 7.

About Jollyes The Pet People

Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Pet Industry Federation 'Best Pet Retailer 2023', Retail Week award for 'Best Retailer 2024' (under 250m t/o), and listed in the Sunday Times 'Best Places to Work' you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. And with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!