Job Description

As a Deputy Hotel Services Manager based at Wythenshawe Hospital, you are a passionate leader, driving excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience. Your role is pivotal in ensuring that the standard of food and domestic cleaning services achieves patient and client expectations, creating a positive and comfortable environment for everyone.Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.What you\'ll do:To ensure the delivery of a best-in-class customer service for staff, patients, and visitors in both Domestic and Patient Dining ServicesEnsure compliance with all Company and Trust policies and procedures, proactively addressing any issues to maintain high standards and smooth operations.Monitor and maintain high levels of client and service user satisfaction through regular assessments and customer satisfaction surveys, ensuring we meet and exceed expectations.Manage and develop your team, fostering their growth and well-being, and implementing effective performance development reviews (PDRs) to maximise their potential.Uphold health and safety standards across all hospital operations, ensuring the well-being of staff and patients alike.Collaborate with the Finance team to support delivering budgeted profit and turnover for services and accounts, ensuring the financial success of our operations.To support the service management team with reasonable requests for support with any duties within the Wythenshawe FM contract.What you bring:Strong operational background in Domestic services, facilities management, and/or catering sectors, driving excellence in our services.Proven leadership skills, effective at directing and motivating others to achieve outstanding results.Experience in a hospital environment, comfortable operating at ward level, demonstrating a strong bedside manner.Knowledge of food hygiene issues, ensuring our services are safe and hygienic.Flexibility and willingness to get involved, contributing to the success of our team and the hospital.What we offer: Working with Sodexo is more than a job; it\'s a chance to be part of something greater. You\'ll belong in a company and team that values you for you; you\'ll act with purpose and have an impact through your everyday actions; and you\'ll be able to thrive in your own way. In addition, we offer:A flexible and dynamic work environment, fostering work-life balance.Competitive compensation, recognizing your valuable contributions.Access to ongoing training and development programs, empowering you to grow professionally.Countless opportunities to grow within the company, supporting your career progression.Full training and full protective uniform supplied, ensuring your success and safety.

Sodexo