Job Description

Leonardo Royal Hotel London Tower Bridge, 45 Prescot Street, London (East), London, E1 8GP

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Be Yourself - Be an Inspiration to Your Team - Be Leonardo

As a Deputy General Manager, you\'ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you\'ll be stepping into a busy role! You\'ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests\' expectations. We\'re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As a Deputy General Manager, you will:

• Be yourself!
• Set guest satisfaction targets and ensure these are met, using guests\' feedback and surveys
• Lead from the front and get stuck in - you\'re the face of the hotel operation!
• Regularly inspect rooms to ensure our product is to brand standard
• Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
• Collaborate with your local HR team to host engaging activities for your team
• Host weekly operations meetings to discuss events and groups - you\'ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you\'re part of the team, you\'re part of the Leonardo community. In our business, your hard work and pace is valued. It\'s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our \xe2\x80\x9cHigh Potential Programme\xe2\x80\x9d is designed for leaders just like you! The programme has been created to progress Deputy General Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you\'ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years\'; there\'s never been a more exciting time to join us!

Some of the perks you could enjoy include:

• Quarterly bonus scheme: based on our business and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you\'ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Free hot meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Leonardo Royal Hotel London Tower Bridge 45 Prescot Street, London (East), London, E1 8GP

• Job RefJI19779
• BranchLeonardo Royal Hotel London Tower Bridge
• LocationLondon (East)
• Salary/BenefitsCompetitive Salary + Fantastic Benefits
• Contract typePermanent
• HoursFull Time
• Shift patternFlexible
• Hours per week40
• Date posted06/07/2023
• Closing date19/08/2023

About Leonardo Royal Hotel London Tower Bridge

Leonardo Royal Hotel London Tower Bridge is perfectly situated next to the iconic Tower Bridge and Tower of London, and just a short distance from top sights like Borough Market and the HMS Belfast, making it a convenient base for guests visiting London for either business or leisure.The hotel boasts 370 spacious bedrooms, some boasting sweeping views of the city and the adjacent Tower Bridge, a selection of bars and restaurants, a state-of-the-art Health and Fitness Centre with 25 metre pool, 17 meeting and events suites spread over 2 floors and Ajala Spa.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

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