Job Description

Deputy Director, Operations, Fleet Services

===============================================


Vacancy Reference Number
19170


Number of Vacancies
1
(B) OCU
Operational Support Services
Location
Marlowe House (Role will require travel to all Fleet Services sites especially workshop locations)
Band
Band S
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Deputy Director, Operations, Fleet Services

Salary:

The starting salary is 90,336, which includes allowances totalling 2,928.


The salary is broken down as 87,408 basic salary, which will increase annually until you reach the top of the scale 96,341 Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

:

Marlowe House (Role will require travel to all Fleet Services sites especially workshop locations)



The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.


The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:

We will manage responsibly to deliver an excellent service and achieve value for money We will deliver strategies to manage the fleet efficiently and effectively We will deliver a fit-for-purpose, flexible and available fleet

The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.


Customers can be broadly grouped into three strategic pillars - Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.


The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.

Key responsibilities

The Deputy Director - Fleet Operations is responsible for achieving all service related outcomes from our operations, supporting the Director of Fleet Services to deliver effective fleet and mobility solutions that meet the dynamic operational needs of all MPS commands (including CT).


The service is integral to ensuring MPS vehicles support all aspects of day-to-day policing; meet strategic targets; deliver sufficient flexibility to respond to evolving crime and policing needs; and can be relied upon to help protect those living and working in London.


The role holder will work with 3 team / pillar leads within the overall structure to ensure that Fleet Services is delivering an effective service to customers. They will focus on effective and efficient operations, across Service Maintenance & Repair Operations, Customer Relationship Management and Operational Support & Contact Centre teams They will also deputise for the Director of Fleet Services as required.

Executive Leadership - As part of the Fleet Senior Leadership Team, be responsible for our medium and long term fleet strategy, including investment, service delivery improvement, Sustainability and team culture. Deputise for Director - the Deputy Director will be one of the two deputies for the Director in both internal and external facing responsibilities, ranging from interactions with senior policing stakeholders on fleet requirements to working with suppliers at senior levels to improve daily service delivery and deal with operational challenges. Day-to-day service - work with the operational pillar leads in Fleet Services on a day-to-day basis to ensure that Fleet Services are performing effectively, managing and monitoring against the performance indicators in place for the service. Ensure that any areas where performance is less than expected are thoroughly investigated and improvement actions put in place to bring these back to tolerance as soon as possible. Cross-service improvements / Business Change - take a leadership role for internal changes required in Fleet Services, working will all pillar leads to implement effectively. Ensure a culture of continuous improvement is embedded into all teams. Ensure that any corporate priorities and business cases are signed off at the appropriate MPS Governance Forum and have stakeholder support across required business units. Customer Relationships - work with the pillar lead to build and maintain senior customer relationships to ensure Fleet Services are reflecting customer needs and requirements in the delivery of services. Customer Contact / Demand - work with the pillar lead to ensure that all day-to-day demand into the service is handled effectively, making bookings with the right teams / suppliers and ensuring a great customer experience. Repair and Maintenance Services - work with the pillar lead to oversee delivery of repair and maintenance services for over 5,300 assets across 6 key workshop locations around London and a range of supplier sites, ensuring a safe, fit-for-purpose and available fleet. Ensure the teams are focused on their key performance indicators including availability of the fleet, compliance, and quality. Financial management - take a leadership role for monitoring financial spend across the business unit, working with all pillar leads to ensure that services are being delivered in line with revenue and capital budgets. Ensure that any financial risks to the business unit are clear and that risk mitigation options are discussed, agreed and implemented. Overall team culture and workforce management - working with the pillar leads to ensure that the culture of Fleet Services is improved and provides an effective and supportive working environment for staff. Take a leadership role in the workforce plan for Fleet Services, ensuring that the business unit is focused on the future skills/capabilities required and has plans in place to achieve this through retention / progression and recruitment.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.


Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e))

OR

Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 16th May 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 to 2 weeks after closing date.


Following application review, successful candidates will be invited to interview. Interview dates will commence 1 to 2 weeks after hiring manager review.

www.metpolicecareers.co.uk

Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training

Knowledge and Skills

Leadership and Human Resource Management - Strong operational leadership skills and understanding of human resource practices to effectively manage and develop a high performing leadership team and support managers in developing their teams. Operational Policing - Good understanding of operational policing requirements and priorities and is able to translate this into support / service delivery requirements. Fleet Management Principles - Knowledge of the principles and practices of fleet management, including procurement, maintenance, operation, leasing, and disposal of vehicles and marine craft. Organisational skills - strong ability to plan and prioritise a complex workload to be able to meet demanding stakeholder expectations and deadlines. Stakeholder Engagement and communications - Knowledge of engagement strategies with internal and external stakeholders, including law enforcement partners, government agencies, and the community. Credibility to communicate with and influence senior leaders in the police service Operational Efficiency - Knowledge of performance metrics and tools to assess and improve the operational efficiency of the fleet, including predictive maintenance strategies and technology. Output focused - ability to interpret and coordinate outputs from senior management meetings into clear action plans and work with action owners to ensure delivery Change management - strong and demonstrable track record of introducing changes to processes, systems and ways of working Regulatory Compliance - Understanding of relevant legislation and regulations governing vehicle and marine operations, including safety standards, environmental regulations, and laws. Safety and Risk Management - Familiarity with safety protocols and risk management practices specific to vehicle and marine operations to ensure the safety of personnel and the public. Sustainability Practices - Knowledge of sustainable practices in fleet management, including alternative fuel options, energy-efficient vehicles, and overall strategies for reducing carbon footprint. Programme/Project Management - Skills in project management to oversee fleet-related initiatives, from planning to implementation, ensuring that timelines, budgets, and objectives are met. Technology Development - Awareness of technological advancements in fleet management, such as telematics, GPS tracking, and automation, and how these can be leveraged. Crisis Management - Ability to develop and implement crisis management plans related to fleet operations, ensuring preparedness for incidents that may arise with vehicles or marine assets

Experience

5 to 10 years experience leading operations and teams to deliver, including delivering to and exceeding performance metrics, across service delivery, people, quality and cost. Experience of managing suppliers to deliver goods and services in a complex organisation Experience in leading teams through change, including to processes, systems and ways of working Experience managing technically skilled colleagues and being able to support management to a set of clear technical standards Track record of translating organisational vision into solid, measurable achievement




Reports To
Director, Fleet Services
Additional Information
CVF Final.pdf - 4881KB Opens in a new window

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.