Job Description

Recra are working in partnership with a British multinational manufacturer of equipment for construction, agriculture, waste handling, and demolition.

Main Purpose of the Role:
As part of the Management team of the Company, the role has full responsibility for the development of strategies for the long-term profitable growth of the Parts and Service business; delivering optimum levels of Parts and Service profit contribution; ensuring the effectiveness of product supply and technical support within our clients territory area for after-market business. Additional responsibilities of this role include such activities as developing your staff, mentoring, and providing career coaching; motivating your staff, individually and as a group; understanding and supporting diversity; and establishing an effective team.

Duties/Responsibilities:

• Build strong and positive relationships with customer
• Build and document knowledge about the customer business on an as and when basis
• Feedback any important customer information to the Company
• Present a professional image and portray a polite and courteous manner at all times
• Meet and exceed customer expectations whilst maintaining profitability
• Answer all in-coming calls efficiently (answer with confidence in yourself, in your colleagues and in your Company and take ownership of those calls)
• To ensure a market leading level of customer service and customer satisfaction
• To implement business improvements which deliver service revenues and profitability in line with the company business plan
• Responsible for health, safety & environmental standards within the parts, service and engineering operations
• Strong leadership skills and ability to manage a team of professionals
• Strong personal credibility and well developed interpersonal / customer relationship skills
• Strong commercial awareness, networking skill and a knowledge of customers
• Understanding conflicting needs and achieving satisfactory commercial solutions without compromising customer satisfaction or the interests of the business
• Self-motivation, a proactive approach and use of initiative with the ability to work independently and drive changes to deliver results
• Highly numerate and literate, with a structured and logical approach, combined with lateral thinking
• Ability to act decisively, but in a measured way, with tact and facilitate decision making at appropriate levels in the organisation
• A good level of technical & engineering understanding
• Excellent communication skills (listening, informing, presenting)
• Courage and integrity
• Strictly adhere to company credit control procedures
• To ensure all staff operate systems, which maximise customer satisfaction
• Appropriate reporting to Senior Management

Abilities, Skill Set and Experience:

• Proven record of working within a Customer sales/service environment
• Possess leadership skillset
• Honest, reliable, trustworthy, good time keeper.
• Ability to communicate efficiently at all levels \xe2\x80\x93 verbally, in print and on the telephone
• Possess excellent negotiation skillset
• Ability to work well as part of the team
• Ability to work well on own initiative
• Be detail oriented
• Be able to Multitask and handle several Customer demands at any given time
• Be able to manage time and projects effectively
• Be motivated and focused
• Be professional, cheerful, co-operative and flexible at all times.
• Have knowledge and experience in using Microsoft Office Software, ADP Computer System and PDA systems
• Have efficient networking skills
• Be able to delegate responsibilities
• Be able to supervise and work with teams
• Be able to work at a high standard
• Liaise with clients and co-workers effectively
• Good stress management and problem solving skillset
• Understanding blue-prints, sketches, and technical drawings

For more information, please contact the team at Recra on 0116 4646336.

About Recra Consulting :

At RECRA, we have a drive and passion to establish and build long lasting relationships. We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best. We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What\xe2\x80\x99s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in\xe2\x80\x99s and out\xe2\x80\x99s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.

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