Job Description

DENTAL PRACTICE MANAGER

About Us:

The Dental Centre in Corby is a part of a group of 4 dental practices across Northamptonshire.

With a team of skilled professionals and state-of-the-art facilities, we pride ourselves on delivering exceptional dental services in a comfortable and welcoming environment. The practice provides NHS and Private dental care.

Position Overview:

We are seeking a dynamic and experienced Manager to join our Team, and play a key role in the efficient and smooth operation of the practice. The ideal candidate will have strong leadership skills, excellent communication abilities, and an understanding of team management. Experience in the dental field is not required.

We have Practice Managers at the other practices, and so you will have a management team to work alongside with. You will also have support from the Group Manager.

Key Responsibilities:

Leadership and Team Management:

Lead and inspire a team of dental professionals, administrative staff, and support personnel. Foster a positive and collaborative work environment. Conduct regular team meetings and training sessions to ensure staff development and adherence to best practices. Undertake appropriate HR duties in respect of recruitment, induction, training, monitoring of CPD, appraisals. Manage rotas, performance issues, pay issues, grievance and disciplinary issues and dismissal. Build a productive relationship with the clinicians, supporting them to achieve their contractual and clinical goals.

Operational Management:

Oversee day-to-day operations of the dental practice. Implement and optimise administrative processes to enhance efficiency. Managing appointment booking systems and optimising the appointment diary to minimise downtime. Reducing cancellations and no-shows through proper communication and reminders. Managing the practice management software (SOE EXACT). Troubleshooting and liaising with IT support as needed.

Financial Management:

Overseeing budgets, payroll, invoicing, and expense control. Tracking practice profitability and reporting to owners. Grow practice revenues, and understand how to generate income and control costs. Preparing performance reports and data analysis (e.g., patient flow, revenue). Contributing to strategic planning and long-term goals.

Patient Relations:

Ensuring patients have a positive experience from first contact to follow-up. Managing complaints and feedback to improve service.

Compliance and Regulations:

Ensuring the practice complies with health and safety, GDPR, and infection control protocols. Staying updated with CQC, GDC, and other relevant regulations.

Requirements:

No previous experience in dentistry required, but experience in healthcare would help. Strong leadership and team management skills Excellent communication and interpersonal abilities. Able to use Microsoft Excel. Enthusiastic, proactive, and a team player. Ability to multitask and work in a fast-paced environment. Confidence in establishing and nurturing relationships across all departments and externally. Commitment to customer service as well as business growth. Willingness to Grow and Develop Yourself, the Practice and the Team. Driving licence Positive, Friendly and Fun :)

Advantages of Joining Our Group:

Professional Development: Benefit from continuous professional development opportunities, including access to training programs and courses to enhance your skills and knowledge. Collaborative Environment: Work alongside a friendly and supportive team of experienced dental professionals who share a commitment to excellence. State-of-the-Art Facilities and equipment. Networking Opportunities: Join a network of dental professionals across our four practices, providing opportunities for networking, knowledge exchange, and career advancement. Comprehensive Benefits: Enjoy a range of employee benefits, including competitive salary based on experience, employee discount, and other perks that contribute to your overall well-being. We pay for your GDC membership and Indemnity fees.
Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Employee discount
Schedule:

Monday to Friday
Experience:

Leadership: 1 year (preferred)
Licence/Certification:

GDC Registration (preferred)
Work Location: In person

Reference ID: Dental Practice Manager