Job Description

Think back to your favorite restaurant or hotel experience... Are you smiling? The same warm and fuzzy feeling should be experienced by every patient who enters our practice!

If you believe in the same ethos, and you feel you can drive a team forward to deliver this, then let's have a chat as we could create something special.

Are you currently working in a dental practice, but would like to provide an outstanding patient experience from the beginning?

Is communication one of your strong suits?

Are you passionate about making a difference?

We are looking for a Treatment Coordinator to join our team to work alongside our current Treatment Coordinator.
Ideally, you should have some previous experience in dentistry, but you don't have to have prior TCO experience.

Our team has been

winners at the 2023, 2022, 2021 Private Dentistry Awards and the Oral Health Awards

, and has been finalists in multiple previous categories at the Private Dentistry Awards, The Dental Awards, The Dentistry Awards, and the Oral Health Awards. Our practice principal was a Best Practice Principal finalist at the Private Dentistry Awards 2023, 2022 and 2021. We have been recognised for our Practice Brand & Design, our contribution to Charity and Community and our Team ethos. Our Practice Principal has been selected as a finalist in the Best Practice Principal category at the Private Dentistry Awards for the last 3 years.

Heronsgate Dental & Facial

and

Clocktower Dental

have over 1900 5-star Google reviews. Our reviews attract new patients from an ever-widening area. We pride ourselves on our patient care and attention to detail, providing excellent treatment and customer service.

We offer general, cosmetic and specialist dental treatments, along with facial aesthetics treatments. All of our dentists and specialists have undertaken extensive training to provide the highest quality.

The Role

With the help of social media/events, you'll drive new patients into the practice, and discuss treatment options with patients by holding your own consultations and even 3D-scanning after training.

We will teach you how to measure, track, and review all marketing channels. A training program will be provided as part of the job description!

Our practice is a short walk from Royal Arsenal Station in Woolwich, and has been recently renovated and expanded to include 2 new surgeries and dedicated Facial Aesthetics suite.

We're looking for the right person who is enthusiastic, organised and has a great ability to engage with our patients and manage others. The right person will be self-motivated, committed, an excellent communicator and have a good ability to use their initiative.

We have a strong family ethos at our practice and we're looking for a self-motivated person who shares our values.

Please only apply if you have previous dental experience and are currently GDC registered.

Requirements:

Previous Treatment Coordinator training is preferable Demonstration of your ability to build a rapport with patients and team members Previous experience or knowledge of working within the Dental industry, including dental treatments is essential (i.e. Dental Nurse, Dental Receptionist/Manager) An excellent team player and able to communicate in an effective way Some experience of managing a small team or individuals if preferred A friendly, approachable and professional who is driven to developing in a fast-paced environment

Job Role & Responsibilities:

Engaging with our patients to help them feel welcome and relaxed at our practice Be one of the first points of contact between our patients and the practice Supporting the patient journey including recruitment and key treatment planning Support the dentists with treatment coordination of key treatments, including Implants and Invisalign Interacting with our patients over the phone and face-to-face to their answer queries and gather patient feedback and reviews Overall management of the reception desk, including the appointment booking system, ensuring it is efficient and accurate Responsible for maintaining, implementing and improving day-to-day processes and policies Reporting directly to the Practice Owners when required Day-to-day management of the reception team, supported by the Practice Coordinator Completion of appropriate paperwork in an organised manner Responsible for maintaining correct stock levels, including ordering where required Any other administration duties required to be carried out from the direction of line managers

Training:

You will be enrolled in a Treatment Coordination course run by a leader in the field, Chris Barrow, which is designed to enhance and develop your skills
Due to practice growth and expansion, there is future potential to develop into a Deputy Practice Manager role for the right person.

If you would like to join our team, we'd love to hear from you! Please apply with your CV and Covering Letter detailing why why YOU would be AMAZING in this role and we will be in contact to arrange an interview very shortly.

Please only apply if you have previous dental experience and are currently GDC registered.

Please note: a good cover letter will be highly regarded!

Job Type: Full-time

Pay: Up to 32,000.00 per year

Additional pay:

Loyalty bonus Performance bonus
Benefits:

Employee discount
Schedule:

8 hour shift
Ability to commute/relocate:

Woolwich: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you available to work full time? How long would your commute to Heronsgate Dental & Facial take?
Experience:

Dental Treatment Coordination: 1 year (required)
Licence/Certification:

GDC registration (required)
Work Location: In person