Job Description

Job Title: Dental Consultation Booking Specialist

Job Type: Part Time Permanent

Location: Remote (UK)

Salary: 28,000 pro rata + uncapped bonus

About Banning Dental Group & Skin Clinique

At Banning Dental Group, we create positive experiences for our clients by prioritising comfort and exceptional care. Our contemporary approach, rooted in Scandinavian healthcare principles, emphasises building warm relationships and tailoring treatments to individual needs. With world-class clinicians and cutting-edge technology, we make dentistry affordable and enjoyable.

Role of the Booking Team Member

Banning Dental Group are looking for a new Booking Coordinator to join our remote booking team. The booking team at Banning Dental Group plays a pivotal role in fostering relationships with our clients. By actively listening to their dental history, treatment preferences, and financial considerations, they guide patients through the consultation booking process. Specialising in Invisalign, Orthodontics, Composite Bonding & Dental Implants, they ensure each interaction is personalised and supportive.

Full training for this role will be provided remotely.

Company Laptop and Phone will be issued.

This a part-time position working 21 hours a week to include weekends and one weekday. There will be an opportunity to increase your hours to cover annual leave and sickness.

Responsibilities

Client Relationship Building - Cultivate positive relationships with patients by engaging in active listening, understanding their dental history, treatment preferences, and financial considerations.

Consultation Booking - Efficiently schedule appointments for Invisalign, Orthodontics, Composite Bonding & Dental Implants, ensuring accuracy and adherence to protocols.

Communication - Communicate effectively with patients via various channels, including phone, email, and WhatsApp, to provide information, answer enquiries, and address concerns promptly and professionally.

Treatment Discussion - Discuss treatment options with clients, providing information on procedures, expected outcomes, and financial estimates to assist them in making informed decisions.

Documentation - Maintain accurate and detailed records of client interactions, appointment notes, and treatment preferences in accordance with established protocols.

Team Collaboration - Collaborate with other team members to coordinate appointments, share insights, and ensure a seamless booking process for clients.

Customer Satisfaction - Strive to exceed client expectations by delivering exceptional customer service and creating a positive experience throughout the consultation booking process.

Must-Have Attributes

Empathy - Ability to understand and relate to the emotions and needs of our patients, ensuring a compassionate approach in all interactions.

Communication Skills - Excellent verbal and written communication skills to effectively convey information and provide guidance to patients.

Attention to Detail - Meticulous attention to detail in scheduling appointments accurately and efficiently.

Customer Focus - Dedication to providing exceptional customer service and ensuring that each patient feels valued and supported.

Target-Driven - Ability to meet or exceed booking targets and call goals, demonstrating a results-oriented approach.

Consultative Sales Approach - Ability to engage in meaningful conversations with patients, addressing their concerns and objection handling with empathy and understanding, while providing informative guidance on treatment options and financial considerations.

Previous Dental Experience - Prior experience in a dental setting, demonstrating an understanding of dental procedures and terminology. Ideal for a previous Practice Manager, Dental Nurse, or Treatment Coordinator.

Team Player - Ability to collaborate effectively within a team environment to achieve common goals and enhance the patient experience.

Proactive Approach - Initiative to anticipate patient needs and proactively address any concerns or questions during the booking process.

Benefits

Company Pension

Work from home - Fully remote position

Employee Discounts

Gym Group Discounts

Bonus Scheme - uncapped

Job Types: Full-time, Part-time

Pay: 28,000.00 per year

Expected hours: 21 - 40 per week

Additional pay:

Bonus scheme
Benefits:

Company pension Work from home
Experience:

Dentistry: 1 year (required)
Work Location: Remote