Job Description

We are proud of the service we provide our customers, and rightly so!


This role will provide insights, analysis and reporting for YBS's planning team and their stakeholders.

About the role

You'll be responsible for creating and optimising operational reports and dashboards, working with the planning team to provide daily, weekly, monthly, quarterly and annual reporting to key stakeholders across YBS.


This is a key role within our Customer Service Operational Support Team and you will work closely with both the planning team and the insights and analysis team. The insights and reporting you provide will help to identify trends, highlight key operational metrics and drive performance for our customer facing teams. You will use your analytical skillset to identify opportunities for improvement and to drive operational efficiency.


In this role you will use various tools including Excel, Powerpoint, Tableau, PowerBI in this role so a strong background in these areas is desirable. A knowledge of data cleaning and data architecture is also desirable. As you will be working closely with planning, experience in resource planning is key for this role.



You will be able to work confidently individually and with a team and will engage with and collaborate with stakeholders across YBS.

About you

You'll be someone who is committed to providing great customer service, has plenty of analytical experience and has a good understanding of resource planning. Alongside this you'll;

Be adaptable and be able to react positively to ever changing demands Be solutions focused and proactive to drive change Have Experience of analysing data to surface themes and trends Be a great communicator with excellent influencing skills, and the ability to work with a wide range of stakeholders.

About us

At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development.

We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity.

We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday.

You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

Bonus.

At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

Pension.

We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension.

Healthcare.

Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

My Benefits.

When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you're excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Ishita Ranasinghe (iranasinghe@ybs.co.uk)