Job Description

Aramark UK is looking to hire an experienced and dedicated Hotel Manager (known internally as Mess Manager) join the team at RAF Northolt. This is an exciting, permanent and full time opportunity reporting into our General Manager on site and you will resume responsibility for all food and beverage operations for the Officers Mess which includes a retail shop, two coffee shops, inflight catering, VIP lounges, canteen and three bars. Further you will be responsible for overseeing all cleaning services on site.

Aramark provides world-class contract catering services to our extensive list of clients across the UK, including Defence and Judicial, private industry and Education. We are very lucky to have some of the best Culinary and Catering talent that the UK has to offer working within our teams.

Please note the successful applicant will have need to be fully DBS checked.

A day in the life of a Hotel Manager:

• Manage and direct employee training and development requirements where applicable.
• Ensure all staff are fully trained to operate computerised point of sale system. Seeking Aramark GM support when required.
• Daily liaison with Catering Manager/ Head Chef and other Aramark Managers, attend weekly Senior management team meetings, attend Monthly Aramark and client meeting where applicable. Attend Monthly Officers Mess committee meeting chaired by PMC
• Oversee the mess accounts and treasury function and ensure compliance to all governing regulations.
• Overall ownership and accountability of operational management and financial performance of the unit
• Champion excellent customer service and effectively implement all customer communication tools provided by Marketing in order to build sales
• Ensure that RRP is maintained as per company policy and client tariff is followed for non RRP items
• Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return
• Ensure all daily paper / computer work is complete and that inventories and statistical reports are completed correctly and at the right time.
• Knowledge of all applicable personnel policies, labour laws, and agreements
• Act as a purchasing officer and budget controller for the restaurant with support from Team Leaders/ Senior Team Leaders
• Prepare and manage accurate projections for all P&L accounts including raw materials, wages etc.
• Ensure that any equipment issues that may result in causing risk to staff or client and customers are reported to the health and safety helpline.
• Provide support to the regional team in areas of management as required.

You\'ll be set up for success if you have:

• Experience in a similar role ideally within a Defence/ Government environment
• Experience in a high end Hotel or Hospitality environment highly desirable
• Ability to lead a team to success
• Ability and full confidence in producing reports across all areas of the business
• Ability to take ownership and accountability - makes decisions to resolve immediate issues
• Excellent communication skills
• Customer focused - communicates well with all types of customers
• Build & Maintain Customer and Supplier relations
• Understanding of catering finances such as costing, production, yields, wastage, as well as employee schedules and payroll budgeting
• Ability to accurately forecast P&L projections and plan accordingly

About Aramark

Northern Europe - Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Northern Europe - About Aramark

Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you\'re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.

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