Job Description

Details

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Reference number

400495
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Salary

59,690
A Civil Service Pension with an employer contribution of 28.97%
GBP
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Job grade

Grade 7###

Contract type

Permanent###

Business area

MOD - Strategic Command###

Type of role

Digital

Information Technology###

Working pattern

Flexible working, Full-time, Job share, Part-time###

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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MOD Corsham, Westwells Road, Corsham, SN13 9NR (Please note that there may be some travel required to other locations)

About the job

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Job summary

Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.


We lead on cutting-edge data science, automation, and cyber-security at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.


Defence Digital forms part of Strategic Command which manages the MOD's joint capabilities for the Army, RAF, and Royal Navy.


Watch our video to see what we do at Defence Digital!


Passionate about using your skills to make a critical difference? Your next career move could be here!


This position is advertised at 37 hours per week.

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Job description

This is an exciting opportunity for an experienced Senior IT Service Manager seeking a high-profile and rewarding leadership role. The position is multifaceted and complex, involving significant engagement with a wide range of stakeholders and suppliers across Defence to improve the quality of services provided.


As the Senior IT Service Manager, you will lead the delivery and effectiveness of the service, ensuring it remains available, secure, and continuously improving. You will develop and maintain strong, productive relationships with customers, suppliers, and other Defence Digital teams involved in the end-to-end delivery of the service.

Responsibilities

Leading on response to service incidents including coordinating technical resources to support fault fixes to the MODNET service. Leading the Live Service team to continuously improve the security of the service including vulnerability management. Providing input to the Governance of the live service including ensuring robust risk management procedures are in place. Managing changes to the system including liaising with stakeholders to ensure a smooth transition of changes into service. Managing the service including integration across other teams and continuous service improvements. Providing clear and effective communication to the MODNET community to ensure all stakeholders are aware of upcoming changes to the service and any obligations.

The Digital, Data and Technology Profession Capability Framework and the Senior IT Service Manager professional role used in this vacancy can be found at: IT service manager - GOV.UK (www.gov.uk)

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Person specification

We are seeking an individual who can balance technical expertise with strong leadership skills, effectively managing complex service operations while fostering team development. Your strategic thinking will be crucial in shaping our IT service road-map, ensuring we meet the evolving needs of both our colleagues and customers.


We expect candidates to have relevant skills and experience in IT service management or other IT related roles at a senior level. Alternatively, appropriate skills gained in different environments, such as IT security management, risk management, change management, or project management, are also valuable.


When submitting your CV, please highlight your career history and experience relevant to this role. Additionally, refer to the "Things You Need to Know" section of the advert and provide a personal statement (max. 1250 words) demonstrating the

essential criteria

listed below:

Tell us about your experience working in an IT service management role, including how you have contributed to improving service delivery and user satisfaction. Describe your experience working in a fast-paced, complex environment, highlighting your ability to prioritise tasks, respond promptly to changes, and devise solutions to problems. Provide examples of your experience in engaging stakeholders, communicating effectively at all levels, and influencing decision-making to ensure successful IT service delivery.

Please note that as this is a developmental opportunity, we would love for you to hold at least one of the following qualifications. You will be supported to obtain these while in this role:


APM PMQ

Managing Successful Programmes Practitioner

PRINCE2 Practitioner

ITIL Foundation

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Behaviours

We'll assess you against these behaviours during the selection process:


Changing and Improving Making Effective Decisions Leadership Managing a Quality Service Delivering at Pace ###

Technical skills

We'll assess you against these technical skills during the selection process:


Stakeholder Relationship Management (IT Operations)

Benefits

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Alongside your salary of 59,690, Ministry of Defence contributes 17,292 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Flexible working options- we understand the importance of adapting work to your life. Inclusion and diversity- our culture celebrates uniqueness and encourages collaboration of diverse thought. A pension scheme which secures your future. Generous annual leave- starting with 25 days and growing to 30 after just 5 years. Minimum of 15 Days Special Leave in a rolling 12-month period to volunteer for military or emergency service reserve commitments. Special Paid Leave for volunteering up to 6 days a year. Enhanced maternity, paternity and adoption leave. Most sites have good travel links with free car parking; many also have other facilities such as a Sports & Social Club and Gyms You can read more here- Civil Service Employee Benefits , Civil Service Careers (civil-service-careers.gov.uk)

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. The successful candidate is required to carry out all their duties from a UK (MOD Corsham) Location and cannot do so from an overseas location at any time. This position is advertised at 37 hours per week. Based on the tasks and business needs, you may be required to travel for meetings to various sites, including locations within the UK.


The post does not offer relocation expenses.


External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period


Please Note: Expenses incurred for travel to interviews will not be reimbursed.


Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.


Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.


The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.


MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Equality and Diversity

Our people are at the heart of everything we do at Defence Digital. It's vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we're proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.

Professional Framework Statement

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing. Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group.

Learning & Development

In Defence Digital we have a strong learning and development ethos, supporting you to fulfil your potential by providing:

Learning and development tailored to your role Professional and Personal Development of skills Access to thousands of training courses through Civil Service Learning, some free or paid by MOD Ability to obtain industry recognised qualifications supported by MOD

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
To apply please complete the CV template provided on the CS Jobs dashboard, ensuring it highlights your relevance to the essential criteria listed in the person specification.


It is essential that all applicants also provide a Personal Statement (max. 1250 words), assessed against your responses to the questions listed in the person specification.


Each one will be scored 1-7 and make up part of your overall score to assess your suitability to be invited to interview.


Please find below, a link to our video which gives you helpful tips and guidance on the CS Jobs application process:


Watch: How to apply on CS Jobs: Guide and Tips

At interview,

we'll assess you against these Behaviours and Technical Skills:

Behaviours

Changing and Improving Making Effective Decisions Leadership Managing a Quality Service Delivering at Pace

Technical Skills

Stakeholder Relationship Management (IT Operations)

If you are selected for an interview, it will be via Teams and we will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates for interviews or assessments.


The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .


As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.


Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.


Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command's transformation programme is committed to following the MOD's framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command's personnel and Trade Unions.

AI Usage in Job Applications

We encourage the use of technology to streamline the job application process. Artificial Intelligence (AI) tools can be helpful in generating ideas, improving writing style, and increasing efficiency. However, it is essential that any content submitted as part of a job application is truthful, accurate, and a genuine reflection of the applicant's qualifications and experiences. Any use of AI should be supplementary to your own knowledge and abilities. Ultimately, the application should demonstrate your unique skills and suitability for the role.



Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

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Job contact :

Name : DD Talent Acquisition Team Email : ukstratcomdd-hr-talentacqdel@mod.gov.uk
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Recruitment team

Email : DBSCivPers-Resourcingteam3@mod.gov.uk ###

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:


info@csc.gov.uk.