Job Description

We are:

Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.



The role involves ensuring company debt risk is kept to a minimum by pro-actively calling customers to negotiate recovery of outstanding payments, liaising with external debt collection agencies and driving overall debt reduction thus limiting financial loss to the business.

You'll be:

Proactively manage and report on portfolio of accounts in arrears to reduce. Liaise with debtors and reach settlement agreements on best possible terms Negotiating agreements/payment plans where appropriate with debtors Build excellent customer and stakeholder relationships, both internal and external. Achieve targets and KPIs. Making outbound and taking inbound calls from customers Assisting with debt collection related processes To use own initiative and work within the framework set by the policies and in accordance with agreed collection procedures to ensure the timely collection of outstanding debts

Experience:

English & Maths Grade C/5 about above Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs Excellent communication skills Telephony experience desirable Effective Communication Skills. Efficient Problem-Solving Skills. Proactive, with a focus on customer satisfaction Experience in debt recovery/ credit control is ESSENTIAL (at least 1 year) Hardworking and dedicated attitude Excellent written and verbal communication skills Resilient - able to deal with difficult/potentially rude customers Experience working in an office environment and speaking to clients on the phone Able to prioritise workloads and assume responsibility for the completion of own duties in a professional manner and manage own workload

What's on offer?

27,000 starting salary plus uncapped OTE Offices on Grey Street which is the UK's most Instagrammed street Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP 25 days holiday leave +8 days bank holidays Company Socials Regular Sales incentives for top performers * Personalised career path