Job Description

Adecco Recruitment are currently recruiting for on behalf of our client, a Debt Recovery Coordinator to work for a successful and growing business based in Chorley. The successful candidate will have previous debt recovery experience (ideally within housing sector, legal or debt recovery) and the ability to support customers with difficult situations, delivering a high level of service within the debt recovery team.

Full time/Permanent

Working hours: Mon-Fri 9am to 5pm (on-site)

Salary: \xc2\xa323K plus bonus OTE \xc2\xa325,500 plus excellent benefits

More about the role:

As part of the debt recovery team, this role is responsible for administrating the Aviva Rent Protection and Legal Expenses Insurance Policy i.e. to manage the claims process, oversee Litigation and Enforcement Procedures (under the Section 8 & Section 21 notice) for all our insured and non-insured Landlords.

Advise Landlords on Legal matters and help them mitigate their losses; give them various options on proceedings. Helps protect the insurance fund, and as a result increases Profit Share and retains Landlords for continued business.

Ensure clear communication between stakeholders in order to recuperate possession of the property. Recover rent & legal claims which have been paid from the Aviva RP Insurance policy by enforcing the CCJ\'s/debts against tenants & guarantors in a timely fashion.

Responsibilities

\xc2\xb7 Administrate the RP policy claims inception process i.e. activate, register, investigate, process and settle claims in accordance with policy terms and conditions.

\xc2\xb7 Deal with queries and concerns in regards to the policy and the way it\'s designed to operate.

\xc2\xb7 Responsible for issuing Legal proceedings for possession of the property against tenants who are in breach of their contractual obligations i.e.

\xc2\xb7 Serve Notices (i.e. Section 8, NTQ, Section 21etc\xe2\x80\xa6)

\xc2\xb7 Enter pre-legal protocol and influence landlords and tenants to mediate as per government guidance set out

\xc2\xb7 Prepare files and issue proceedings

\xc2\xb7 Monitoring payments throughout ongoing legal processes

\xc2\xb7 Liaising with various departments & Third parties concerned

\xc2\xb7 Ensuring that all landlords who have Insurance with Aviva are kept up to date with any ongoing legal proceedings

\xc2\xb7 Prompting and updating non-insured landlords of potential legal action that can be taken against their tenants

\xc2\xb7 Instructing and liaising with solicitors in order to organise and monitor court hearings under both Section 8 notices and Section 21 notices

\xc2\xb7 Compile Facts from parties involved and prepare files for potential mediation / hearing

\xc2\xb7 Keeping landlords and tenants up to date through legal processes

\xc2\xb7 Extensive telephone liaison with landlords and tenants on a daily basis, providing professional advice and customer service at all times

\xc2\xb7 Occasionally attending Court for an on behalf of our Landlords to obtain possession of their property.

\xc2\xb7 Individuals will need to take a sensible and pragmatic approach to this role remembering at all times that there is a legally binding tenancy agreement in place which requires the Tenant to pay rent in full and on time.

\xc2\xb7 Individuals will need to have the ability to negotiate with tenants, guarantors and Landlords to set payment plans for arrears or redirect tenant to seek independent help and legal advice.

Qualifications

Experience within lettings/estate agency is preferred.

An individual who is results driven, customer focused and has the willingness to work and has a comprehensive knowledge of the lettings industry.

Please apply now for immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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