Job Description

Do you enjoy working with customers to achieve positive outcomes and providing excellent customer service?


Do you have experience in working in a busy and varied environment where you get the opportunity to be creative and innovative?


Are you able to respond well to change and challenges?


Our Purpose

We are looking to recruit a Debt Management Officer who will be responsible for contributing to maximising the effective recovery and management of debts to the Council including Council Tax, Business Rates, Sundry debts and Benefit overpayments.


The Role


The Post holder will be an essential part of the Shared service between North East and North Lincolnshire Councils Debt Management function and will be required to deal with sensitive, contentious and complex debt issues on behalf of either Council.


This is an agile role so the postholder may work from home or from good quality well maintained offices. However, there may be a need to travel to other sites/venues within the Council area.


About You


The post holder will have the ability to prioritise workloads to meet set targets and deadlines, and the ability to work on their own initiative, within a pre-determined service delivery framework using appropriate IT systems. Candidates must have a sound knowledge of Council Tax, Business Rates and Housing Benefit legislation and Debt Recovery processes.


Previous Debt Management experience is essential. In addition to excellent communication skills both written and verbal as well as the ability to communicate effectively with customers.
Decision making is an essential part of this post and the ability to respond to individual and complex queries from customers and look for acceptable solutions to problems which customers may identify.
Ideally you will have the IRRV technician level or an equivalent qualification (or substantial relevant experience) with good oral and written skills with GCSE\'s at grade 4 (formerly grade C) or above in English and Maths


Think you can assist and advise customers suffering financial difficulties amidst the cost of living crisis? Then we want to hear from you.


Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.


If you require an informal discussion about the role, please contact Neil Smith \xe2\x80\x93 Debt Management Team Manager on 01472 325970


Key Dates

Interview date: 15/01/2024

Start date: In line with our \xe2\x80\x98Day One: NEL Induction Process\xe2\x80\x99, we would like to aim to have the successful candidate in post by 4th March 2024
(However, this may be subject to change and will of course be dependent on your notice period and relevant pre-employment clearances being completed)


Working Arrangements


This role is a blended working role ( the duties of the role may require a blend of home & office working in line with needs of the service)


What you can expect from NELC

• Generous salary
• Minimum of 26 days annual leave (pro rata for part time), plus bank holidays (with the option to buy additional leave)
• Flexible working
• A supportive team who care about your health and wellbeing.
• In house wellbeing support
• Training and development opportunities, including coaching.
• Local government pension scheme with employer contribution
• NELC discounted car parking
• Car hire scheme