Job Description

Summary

Overdales is an industry-leading law firm and one of the largest providers of specialist debt Litigation services in the UK.

We strive to provide the most efficient and cost-effective litigation capability in the industry. We provide our services to a variety of corporate clients operating in the financial services, utilities, telecommunications, and other sectors across the U.K.

We are a proud member of the Lowell Group of companies, one of the largest Credit Management organisations in Europe, whose ethical and principled approach to the treatment of customers also makes us one of the most trusted and respected.

Overdales provides a friendly, inclusive, and collaborative working environment with a smart casual dress code and modern offices.

So that\xe2\x80\x99s us, now let\xe2\x80\x99s talk about your role...



Great opportunity for a Debt Collection Negotiator to work with our clients customers and commercial Customers, creating and negotiating sustainable payment arrangements.

Responsibilities:

• Inbound and outbound telephone activity for Overdales clients.
• Inbound and outbound telephone activity for Overdales Commercial clients.
• Information gathering from clients customers to ensure repayment offers are sustainable
• Fair negotiations to settle customers accounts
• Identify and ensure the fair treatment of customers in vulnerable situations
• To review, maintain, accurately update and amend account records on the collection system
• Manual case management via review list between inbound calls, this will require manual outbound calls to companies, multiple calls in some cases, to ascertain and contact the correct person or team at the business
• Carry out online checks to verify and validate company information including solvency status
• Exceed individual performance targets and Key Performance Indicators (KPI\xe2\x80\x99s)
• Fully comply with company processes and procedures
• Fully comply with industry regulatory procedures directly relating to the Company

Skills and Knowledge:

• Education to GCSE Grade C standard including Maths and English or equivalent.

• Excellent listening skills with the ability to empathise
• Time management and organisational skills
• Superb interpersonal and communication skills
• Ability to work successfully with others in a team environment
• Proven ability to work using own initiative, without supervision
• High personal and work standards, excellent attention to detail and accuracy
• Intermediate level of computer literacy
• Ability to ensure that data is processed correctly and kept confidential at all times

How we say thank you?

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell we have a range of benefits that include:

• A discretionary annual bonus for a job well done.
• Life assurance, Private Medical Assurance & Group income protection.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.
• Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.

At Lowell this doesn\xe2\x80\x99t end there, #WeSeeYou when you\xe2\x80\x99re performing your best, or living our values. So, we want to ensure that once you get here, you\xe2\x80\x99ll still be going places.

Take the next step and apply

Lowell Group