Job Description

• Salary: \xc2\xa346,526 + profit share
• Remote, UK-only
• Employment Type: Full time, open to part-time from 0.6 FTE upwards
• Flexible working policy

About Open Data Services Open Data Services is a worker cooperative that helps organisations across the world to use data to make and measure change. We offer the technical know-how, community engagement and capacity building needed to create initiatives that are collaborative, impactful and sustainable. Joining our team means you\xe2\x80\x99ll contribute to our mission to help people use data to deliver social impact. Since 2015, we\xe2\x80\x99ve worked on projects that have made a difference \xe2\x80\x93 like finding out who owns and controls companies, making public procurement more open, or tracking international aid spending. We\xe2\x80\x99re owned and run by the people who work here. Together, we\xe2\x80\x99re committed to building a world-class organisation that delivers benefits to our team, our clients, and the world we live in. We\xe2\x80\x99re a remote team, working all across the UK. We care about creating a good work/life balance and work to build an environment where everyone\xe2\x80\x99s unique experiences are welcomed, valued and appreciated. About the role You\'ll join our expanding team, helping our clients (government agencies, civil society organisations and data standards initiatives) to open up data. This role supports our work with the International Aid Transparency Initiative (IATI). Our IATI Support team provide a helpdesk that:

• supports new publishers from the point of registration to their initial publication.
• helps existing publishers to improve the quality of the data that they publish to the IATI Standard.
• gives expert advice to users of IATI data, who might be from governments, non-government organisations or academia, amongst others.

Through this role, you\'ll support data publishers and users to publishing, improving and use IATI data from a technical perspective. Responsibilities

• contribute towards the smooth running of the IATI Helpdesk. This requires both technical competency and strong communication skills.
• take particular responsibility for processing the registration of new publishers to the IATI Standard.
• take particular responsibility for triaging new requests as they come into IATI support.
• learn and understand the IATI Standard and be able to advise publishers and data users on its application.
• learn and understand the data publication tools available to publishers and give advice on their use.
• learn and understand the tools available to data users and give advice on their use.
• identify bugs in the software tools supported by IATI and raise these with our development team.

Who you are

• You have experience working in a technical support role and are comfortable using customer support software. You work collaboratively with other team members, including other data analysts and developers, to ensure that responses to issues raised are high quality and on time.
• You\'re an excellent communicator, both written and verbal. You\'re confident in presenting complex technical information and analysis to groups with mixed levels of technical expertise.
• You understand different data formats and have had some exposure to schemas and data standards. You can check datasets against a standard and advise publishers on how to improve their data quality.
• You would benefit from experience working with International Aid Transparency Initiative data, but this is not a requirement. If you don\xe2\x80\x99t have this experience, you\'re keen to learn on the job, supported by your colleagues. A background in international and/or humanitarian aid is an advantage.
• As part of a small and fully remote team, you\xe2\x80\x99re confident working autonomously, managing and prioritising your workload, checking in and coordinating with others as needed. You\xe2\x80\x99re able to understand and express your own training needs and are not afraid to ask for or offer help.
• You believe strongly in co-operative principles of democratic working, equitability, and mutual support. You thrive in a non-hierarchical structure, are able to take initiative and work under your own steam, and understand the value of clear and thoughtful communication.
• In addition to working on client projects, you\xe2\x80\x99ll eventually be able to take part in collective decision-making and running the business. You should have a strong interest in co-operative working.
• We welcome and encourage applications from people who have not taken a traditional route to gain the skills they have today; we don\'t look for particular qualifications, education or employment histories.

Benefits

• We operate a flat rate of pay for all staff, currently set at \xc2\xa346,526 per calendar year. The Members may also decide to distribute a portion of company profits between all staff at the end of the financial year.
• We provide a 4% pension contribution to our Workplace Pension scheme.
• We provide all of the hardware, tools and software required for the job, including a laptop or desktop computer and any equipment or furniture required for a safe and comfortable home-working setup. Staff are also free to use their own devices.
• We pay for a local co-working space if you don\'t want to work from home.
• We offer a training budget of \xc2\xa31,000 and 5 paid days per year, and are committed to supporting appropriate staff development and training.
• Our benefits package includes a health cash plan, group life insurance, generous parental leave, a health and wellbeing service that includes GP consultations and counselling, a cycle-to-work scheme, and an allowance for eye tests.

Further details

• As we\xe2\x80\x99re a remote working organisation we will consider applications from anywhere in the UK. You must have the right to live and work in the UK.
• Full-time hours are set at 37.5 hours a week with 33 days\' holiday (inclusive of bank holidays). We welcome applications for part-time working.
• This role requires occasional national travel to meet with colleagues in person. We\xe2\x80\x99re committed to the safety and well-being of our members and employees and offer a range of support for employees, to ensure that work travel complements your life situation, particularly during the ongoing pandemic.

Next steps You can start the application process using Applied. You\xe2\x80\x99ll answer some questions that are related to your day-to-day job. After the job closes, your answers will go through our de-biased sift process: all answers will be anonymised, randomised and then scored by members of our team. Without revealing personally identifying information, your answers should also help us to know you as a person, and what experiences led you to develop your skills in this area. If you\xe2\x80\x99re shortlisted, we\xe2\x80\x99ll invite you to the next step, which includes a remote interview. At the end of the application process, we\'ll provide some feedback and let you know how well you performed. Interviews are expected to take place in early January 2024. If we can do anything to facilitate your application please get in touch via jobs@opendataservices.coop. Your application will still remain anonymous to people involved in the hiring process. We\'re an equal opportunities employer We\xe2\x80\x99re committed to equal employment opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, belief, disability, gender, marital status, religion, race, sex, or sexual orientation, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We particularly welcome applications from women, disabled, and ethnic minority candidates as these groups are underrepresented in our organisation. Job Types: Full-time, Part-time Salary: \xc2\xa346,526.00 per year Expected hours: 22.5 \xe2\x80\x93 37.5 per week Benefits:

• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Health & wellbeing programme
• Life insurance
• Profit sharing
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: Remote