Job Description

Role Purpose

• The provision of robust Damp related works/projects and administrative support to key staff to ensure excellent service to customers and the smooth running of the service to prevent any impact on the delivery and completion of Damp works/projects.

Responsibilities

• Deal with service enquiries from customers, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer and where necessary; record complaints, closely monitor and take action to ensure the service meets the Council\'s response criteria.
• Collating information and creating supporting documents for reports to be used to secure future budget approval.
• To support the Managers in maintaining and promoting effective relationships with internal and external clients as required. To receive feedback and views of the service provided in relation to the contract specification and make the manager aware of the areas for improvement.
• To support the investigation of and response to complaints, analysing data and making sure appropriate solution is achieved.
• Carry out a range of general office administrative support tasks to Officers including maintaining and managing diaries, preparing agendas, arranging meetings and taking minutes of meetings as directed, collating relevant documentation, ensuring timely production and distribution and follow up action where required.
• Update and manage computer databases and spreadsheets, provide reports and assist in compiling information such as annual statutory returns and five-year investment plans.
• Liaising with new contractor\'s and central debtors to complete credit card application forms and new user forms.
• Continue to develop strong and constructive working relationships with key teams and stakeholders, including DRES, Finance, HOS and Tenancy members to help manage and deliver damp/repairs works & projects successfully.

Requirements

• Experience of working with residents and a range of stakeholders including local councillors in a politicised environment.
• Experience of working collaboratively and in consultation with different teams to deliver excellent customer services.
• Experience of writing notes, letters and reports.
• Preferably experience working with Councils

Contract

• Initial 6 month contract
• Monday to Friday 9am to 5pm
• PAYE via Umbrella

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