Job Description

Customer Team Member

Location: 1-2 Nursling Street, Nursling, Southampton, SO16 0XH

Pay: \xc3\x82\xc2\xa310.90 per hour + great benefits

Contract: 16 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts between 10am and 10pm including weekends, to be discussed at interview

Full training given

You can now apply for this role using your mobile device

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm, or involves working in one of our petrol forecourts.

As a customer team member at Co-op, you\xc3\xa2\xc2\x80\xc2\x99ll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. You\xc3\xa2\xc2\x80\xc2\x99ll also make sure your store is in great shape \xc3\xa2\xc2\x80\xc2\x93 working as part of a team to replenish products and support deliveries.\xc3\x82

In return, we\xc3\xa2\xc2\x80\xc2\x99ll give you opportunities to develop your skills and progress your career. You\xc3\xa2\xc2\x80\xc2\x99ll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing.

What you\xc3\xa2\xc2\x80\xc2\x99ll do

\xc3\xa2\xc2\x80\xc2\xa2 Friendly and thoughtful service \xc3\xa2\xc2\x80\xc2\xa2 Friendly and thoughtful service \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 Engage with everyone to succeed together \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll build strong relationships with your colleagues in-store \xc3\x82\xc2\xac\xc3\xa2\xc2\x80\xc2\x93 working together as a team to solve problems for the benefit of customers and members and each other

\xc3\xa2\xc2\x80\xc2\xa2 Make sure the store is safe, legal and operational \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant

\xc3\xa2\xc2\x80\xc2\xa2 Embrace change \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes

\xc3\xa2\xc2\x80\xc2\xa2 Co-operate for a fairer world \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events

This job would suit people who have

\xc3\xa2\xc2\x80\xc2\xa2 genuine care for the needs of customers and colleagues\xc3\x82 \xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 good communication skills, with the ability to build positive relationships with everyone

\xc3\xa2\xc2\x80\xc2\xa2 strong problem solving skills

\xc3\xa2\xc2\x80\xc2\xa2 the flexibility to work a range of shifts\xc3\x82

Why Co-op?

We\xc3\xa2\xc2\x80\xc2\x99ll help you learn new skills, and give you the opportunity to support your local community. You\xc3\xa2\xc2\x80\xc2\x99ll also get package that includes:

\xc3\xa2\xc2\x80\xc2\xa2 competitive pay and opportunities for overtime

\xc3\xa2\xc2\x80\xc2\xa2 Wagestream \xc3\xa2\xc2\x80\xc2\x93 a money management app that gives you access to a percentage of your pay as you earn it

\xc3\xa2\xc2\x80\xc2\xa2 premium rates for hours worked before 6am or after 10pm\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)

\xc3\xa2\xc2\x80\xc2\xa2 Holidays starting from 31 days per year (includes bank holidays) pro rata for part time

\xc3\xa2\xc2\x80\xc2\xa2 30% off Co-op branded products in our food stores

\xc3\xa2\xc2\x80\xc2\xa2 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)

\xc3\xa2\xc2\x80\xc2\xa2 discounts on other Co-op products and services

\xc3\xa2\xc2\x80\xc2\xa2 pension with up to 10% employer contributions\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 cycle to work scheme

\xc3\xa2\xc2\x80\xc2\xa2 services to support your physical, mental and financial wellbeing

Building an inclusive workplace\xc3\x82

We\xc3\xa2\xc2\x80\xc2\x99re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.\xc3\x82

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\xc3\xa2\xc2\x80\xc2\x99d like to be considered under the Disability Confident scheme when you apply.\xc3\x82

If we invite you to take part in the recruitment process for any of our jobs, we\xc3\xa2\xc2\x80\xc2\x99ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.\xc3\x82

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at .

As part of the application process for this job, you\xc3\xa2\xc2\x80\xc2\x99ll need to complete an online assessment. It will take around 10 minutes to complete the test.

Expand for full job description

Co-op