Job Description

Customer Team Leader\xc3\x82 \xc3\x82

Location: 187-189 Uxbridge Road, Shepherds Bush, London, W12 9RA

Pay: \xc3\x82\xc2\xa313.45\xc3\x82 per hour + great benefits including London allowance

Contract: 21\xc3\x82 hours per week + regular overtime, permanent, part time

Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full training given

You can now apply for this role using your mobile device

You must be aged 18 or over to be a customer team leader at Co-op, as you\xc3\xa2\xc2\x80\xc2\x99ll need to authorise age-related sales.

As a customer team leader at Co-op, you\xc3\xa2\xc2\x80\xc2\x99ll help put our store purpose into practice. You\xc3\xa2\xc2\x80\xc2\x99ll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.

In return, we\xc3\xa2\xc2\x80\xc2\x99ll help you to become a purpose driven Co-op leader. You\xc3\xa2\xc2\x80\xc2\x99ll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you\xc3\xa2\xc2\x80\xc2\x99re in a great place to grab it.

What you\xc3\xa2\xc2\x80\xc2\x99ll do

\xc3\xa2\xc2\x80\xc2\xa2 Friendly and thoughtful service\xc3\x82 \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations

\xc3\xa2\xc2\x80\xc2\xa2Engage with everyone to succeed together \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll build your team\xc3\xa2\xc2\x80\xc2\x99s capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind

\xc3\xa2\xc2\x80\xc2\xa2Make sure the store is safe, legal and operational \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes

\xc3\xa2\xc2\x80\xc2\xa2Embrace change \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities

\xc3\xa2\xc2\x80\xc2\xa2Co-operate for a fairer world \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community plan

This job would suit people who have

\xc3\xa2\xc2\x80\xc2\xa2genuine care for the needs of customers and colleagues\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2the ability to strike a balance between leading the team and supporting on the shopfloor\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2great communication skills, with the ability to build positive relationships with all kinds of people\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2strong organisational and problem solving skills

\xc3\xa2\xc2\x80\xc2\xa2a desire to learn, grow and develop your skills\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2the flexibility to work a range of shifts\xc3\x82

Why Co-op?

We\xc3\xa2\xc2\x80\xc2\x99ll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. You\xc3\xa2\xc2\x80\xc2\x99ll also get package that includes:

\xc3\xa2\xc2\x80\xc2\xa2competitive pay and opportunities for overtime

\xc3\xa2\xc2\x80\xc2\xa2Wagestream \xc3\xa2\xc2\x80\xc2\x93 a money management app that gives you access to a percentage of your pay as you earn it

\xc3\xa2\xc2\x80\xc2\xa2premium rates for hours worked before 6am or after 10pm\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)

\xc3\xa2\xc2\x80\xc2\xa2Holidays starting from 36 days per year (includes bank holidays) pro rata for part time

\xc3\xa2\xc2\x80\xc2\xa230% off Co-op branded products in our food stores (normally 20%) increased until March 2023 to support our colleagues during the cost-of-living crisis

\xc3\xa2\xc2\x80\xc2\xa210% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)

\xc3\xa2\xc2\x80\xc2\xa2discounts on other Co-op products and services

\xc3\xa2\xc2\x80\xc2\xa2pension with up to 10% employer contributions\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2cycle to work scheme

\xc3\xa2\xc2\x80\xc2\xa2services to support your physical, mental and financial wellbeing

Building an inclusive workplace\xc3\x82

We want to build diverse teams where everyone can give their best and develop to their full potential. We believe in equal opportunities, and we know it\xc3\xa2\xc2\x80\xc2\x99s important that our teams reflect the communities they serve.\xc3\x82

We can make reasonable adjustments to our interview process according to your needs. You can find out more about our people policies at coop.co.uk/peoplepolicies.

As part of the application process for this job, you\xc3\xa2\xc2\x80\xc2\x99ll need to complete an online assessment. It will take around 10 minutes to complete the test.

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Co-op