Job Description

Customer Team Leader\xc3\x82 \xc3\x82

Location: 37-39 Queens Road, Formby, L37 2HG

Pay: \xc3\x82\xc2\xa312.10 per hour + great benefits

Contract: One role of 25 hours and one role of 39 hours per week + regular overtime, permanent, part time

Working pattern: 3 to 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full training given

You can now apply for this role using your mobile device

You must be aged 18 or over to be a customer team leader at Co-op, as you\xc3\xa2\xc2\x80\xc2\x99ll need to authorise age-related sales.

As a customer team leader at Co-op, you\xc3\xa2\xc2\x80\xc2\x99ll help put our store purpose into practice. You\xc3\xa2\xc2\x80\xc2\x99ll connect people and causes in your local community, provide great service to our customers, and give coaching and support to our colleagues in-store.

In return, we\xc3\xa2\xc2\x80\xc2\x99ll help you to become a purpose driven Co-op leader. You\xc3\xa2\xc2\x80\xc2\x99ll learn how our stores are run, and develop your leadership skills so that when an opportunity to progress comes up, you\xc3\xa2\xc2\x80\xc2\x99re in a great place to grab it.

What you\xc3\xa2\xc2\x80\xc2\x99ll do

\xc3\xa2\xc2\x80\xc2\xa2 Friendly and thoughtful service\xc3\x82 Friendly and thoughtful service \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations

\xc3\xa2\xc2\x80\xc2\xa2 Engage with everyone to succeed together \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll build your team\xc3\xa2\xc2\x80\xc2\x99s capability through coaching and training, and create an inclusive culture where everyone feels respected, valued and able to speak their mind

\xc3\xa2\xc2\x80\xc2\xa2 Make sure the store is safe, legal and operational \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll manage diligence checks and stock accuracy to make sure our customers have a quick and easy shopping experience, and support your store manager with HR processes

\xc3\xa2\xc2\x80\xc2\xa2 Embrace change \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll help to lead change in store, working closely with your team to land new ways of working, and encouraging them to provide open and honest feedback on change activities

\xc3\xa2\xc2\x80\xc2\xa2 Co-operate for a fairer world \xc3\xa2\xc2\x80\xc2\x93 you\xc3\xa2\xc2\x80\xc2\x99ll build relationships and get involved with your local community, working closely with your local member pioneer to help them with the development and delivery of their Co-op community plan

This job would suit people who have

\xc3\xa2\xc2\x80\xc2\xa2 genuine care for the needs of customers and colleagues\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 the ability to strike a balance between leading the team and supporting on the shopfloor\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 great communication skills, with the ability to build positive relationships with all kinds of people\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 strong organisational and problem solving skills

\xc3\xa2\xc2\x80\xc2\xa2 a desire to learn, grow and develop your skills\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 the flexibility to work a range of shifts\xc3\x82

Why Co-op?

We\xc3\xa2\xc2\x80\xc2\x99ll support your development, and help you to grow your leadership skills, so you can build a career in a business with a purpose beyond profit. You\xc3\xa2\xc2\x80\xc2\x99ll also get package that includes:

\xc3\xa2\xc2\x80\xc2\xa2 competitive pay and opportunities for overtime

\xc3\xa2\xc2\x80\xc2\xa2 Wagestream \xc3\xa2\xc2\x80\xc2\x93 a money management app that gives you access to a percentage of your pay as you earn it

\xc3\xa2\xc2\x80\xc2\xa2 premium rates for hours worked before 6am or after 10pm\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)

\xc3\xa2\xc2\x80\xc2\xa2 Holidays starting from 36 days per year (includes bank holidays) pro rata for part time

\xc3\xa2\xc2\x80\xc2\xa2 30% off Co-op branded products in our food stores

\xc3\xa2\xc2\x80\xc2\xa2 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)

\xc3\xa2\xc2\x80\xc2\xa2 discounts on other Co-op products and services

\xc3\xa2\xc2\x80\xc2\xa2 pension with up to 10% employer contributions\xc3\x82

\xc3\xa2\xc2\x80\xc2\xa2 cycle to work scheme

\xc3\xa2\xc2\x80\xc2\xa2 services to support your physical, mental and financial wellbeing

Building an inclusive workplace\xc3\x82

We\xc3\xa2\xc2\x80\xc2\x99re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.\xc3\x82

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you\xc3\xa2\xc2\x80\xc2\x99d like to be considered under the Disability Confident scheme when you apply.\xc3\x82

If we invite you to take part in the recruitment process for any of our jobs, we\xc3\xa2\xc2\x80\xc2\x99ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at .\xc3\x82

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at .

As part of the application process for this job, you\xc3\xa2\xc2\x80\xc2\x99ll need to complete an online assessment. It will take around 10 minutes to complete the test.

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