Job Description

ABOUT THE ROLEAs a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with.Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints..Key Responsibilities- Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.- Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.- Be an ambassador for the John Lewis brand and it's reputation as a trusted company.- Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.- Promote our services at in-store events.Essential skills/experience you'll need- Excellent customer service skills.- Great computer skills with the ability to work with multiple softwares.- Strong admin/organisational skills, whilst paying close attention to detail and compliance.- Excellent communication skills with a logical approachDesirable skills/experience you may have- Previous experience of working in a customer facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, everyday..Closing Date: March 24, 2025Pay: xc2xa311.55 HourlyContract Type: PermanentHours of Work: Part time work (13.67 hours per week) to work the shift pattern Sunday 12:00 - 16:10, Wednesday 12:00 - 16:00, Saturday 11:00 - 17:00Job Level: Partnership Level 10Where You'll Be Working: Poole (John Lewis & Partners), Unit A Commerce Centre, Poole, Dorset, BH12 1DNABOUT THE PARTNERSHIPWexe2x80x99re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. Wexe2x80x99re not just employees, wexe2x80x99re Partners, driven by our purpose to build a happier world. As we look to our future, therexe2x80x99s never been a more exciting time to join us.Wexe2x80x99re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where wexe2x80x99re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.As Partners, we make all the difference. And, we all own it.Important points to note:Itxe2x80x99s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, youxe2x80x99ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. xe2x80x8bWe also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

John Lewis Partnership