Job Description

Posting End Date: September 3, 2023

Join John Lewis or Waitrose today

If you\'ve ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you\'ll know there\'s something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we\'re the success we are. They\'re our secret sauce; the opportunity for us to differentiate.

Job Summary: To work as part of the customer support team to achieve sales targets through a focus on selling John Lewis & Partners service products. To support the resolution of customer queries and deliver a market leading customer experience.

:

Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.

Duties and Responsibilities:

You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, from serving in our Bureau de Change, looking after lost children, lost property and a wide range of other Customer queries. This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events.

Job Requirements:

You\xe2\x80\x99ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding. Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

Additional Information:

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

Please consider the following when making your application:

- This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year Financial probity.

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Print off the job description now if you require it.

- Ensure you have an up-to-date CV.

Pay Range: \xc2\xa311.72 up to \xc2\xa312.75 Hourly

Scheduled Weekly hours: 37.5

Worker Type: Permanent Partner

Job Level: Partnership Level 10

Hours of Work: Varied hours of full and part time work across seven days to include evenings and weekend working

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you\'re at your best when you\'re free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It\'s why we\'ve set our own aim to become the UK\xe2\x80\x99s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it\'s integral in our mission to build a happier world. \xf0\x9f\x8c\x8d \xf0\x9f\x92\x9a

We welcome applications from everyone interested in working for us. And, once you\'re a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership .

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

-

John Lewis Partnership