Job Description

Vacancy:

Customer Support Executive (BMT)

Location:

London

Contract:

Full Time

Salary:

29,400 per annum gross + 29 days holiday in addition to bank holidays, Health Cash Plan, Life Assurance, Group Income Protection, 8% Pension contribution from employer, Discounted food and drink from members' club, Access to members' screening.

Description:

Our opportunity:

BAFTA Media Technology was conceived in 2017; it was born out of the need to provide BAFTA with products that enabled it to realise its aims and visions digitally and globally. BMT is looking for a proactive and highly organised Customer Support Executive. You work in providing customer software support and finding solutions to customer workflow problems.



You will become an expert on the Events and Nucleus products, enabling you to support both our clients and the developers who build the platforms. You will be working closely with stakeholders who organise fast paced, high value, high profile events and awards, meaning that your role will be equally fast paced!



You may be asked to assist on providing support for additional products as part of the customer support team. You will have the opportunity to learn in detail how to manage bespoke products, and it could be a stepping stone to becoming a Product Manager.



You will be a valued team member, integral to the team's success. Dealing with customer support emails, calls and meeting with our customers face to face.

How BAFTA gives you the red carpet experience

Salary of 29,400 Holiday - 29 days a year plus bank holidays Pension - 8% contributory pension Employee health cash-back plan Long-term sickness insurance Life assurance - four times your annual basic salary Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice Cycle 2 Work Scheme & season ticket loan Access to cinemas throughout the UK and to BAFTA events

Who you are?

A highly organised and proactive individual. Someone who has experience with software development and delivery environments. Someone with previous experience of software systems administration. Someone with a good understanding of software and the ability to grasp workflows.

If these describe you, please do apply!

APPLICATION PROCEDURE

Please apply via the link below and include a CV with cover letter which in no more than 500 words explains why you think you are suitable for this position, what skills you have to be successful in this role and, in particular, what experience/knowledge you have in relation to the role.

About Us:

ABOUT BAFTA

BAFTA

isa leading arts charity focused on championing creativity, opportunity and social change for all through the transformative power of film, games and television.

BAFTA's Purpose:

Enrich the cultural landscape. Level the playing field. Be progressive. Inspire and celebrate.

BAFTA's Mission:

We champion practitioners in film, games and television, regardless of background and life experience. We provide community for our members and strive for progressive industry and cultural practices. We recognise exceptional storytelling through our awards.

BAFTA's Vision:

People from all backgrounds will have opportunity to thrive in the screen industries, bringing rich, more diverse stories for us to celebrate.

DIVERSITY MONITORING

Our aim is for our staff to be a diverse mix of talented people who want to come and do their best work. BAFTA is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome candidates from all backgrounds who want to join BAFTA and do their best work. Our culture at work is inclusive and we celebrate diversity in all its forms. Please take the time to fill out our Diversity Monitoring Survey. All the information you provide will be anonymous and is not considered with your application.



We actively encourage all applicants to share with us how you might perform best throughout our recruitment process, as such should you wish for us to adjust the process in order for you to shine please get in touch: recruitment@bafta.org.

Date Posted:

17 Apr 2025

Supporting Documents:

Customer Support Executive JD