Job Description

Customer Support Advisor (Part Time)

Saturday - 7.5 hours and Sunday - 5 hours

BMW Newbridge

Salary up to 7,936.50

Colleague Benefits

Enjoy your birthday off on us every year! Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus Earn 100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Interaction & Needs Assessment

: Build rapport with customers, listen to their service or repair needs, and use your understanding to recommend the best products or services for them.

Product & Service Promotion

: Promote key products like extended warranties, service plans, and genuine parts, while identifying opportunities to upsell additional services or current promotions.

Customer Communication & Follow-Up

: Maintain accurate customer records, and use text, phone, or email to follow up on customer satisfaction, ensuring a seamless and supportive experience.

Team Collaboration & Support

: Work closely with colleagues across various departments, including CRM, to provide a coordinated service and assist customers who may not be attended to.

Customer Care & Additional Support

: Occasionally assist in the reception area, greeting customers, and offer to collect or deliver cars for service as needed, ensuring a positive customer experience.

Job Types: Part-time, Permanent

Pay: Up to 7,936.50 per year

Expected hours: 12.5 per week

Benefits:

Company pension Employee discount
Schedule:

Day shift Every weekend
Experience:

Customer Service: 1 year (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Advert074