Job Description

Customer Support Administrator

Location: Bruntingthorpe

Hours of Work: Full Time - 40 hours a week (Mon - Fri 8:30 - 17:00)

Salary: 26,037 + a fantastic range of benefits

About Us

Vehicle Solutions is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready. This requires an agile and responsive support function able to manage a variation of customer requirements. As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard. Team members are responsible for ensuring all customer defined requirements are delivered ensuring operational and customer service excellences are met at all times.

Key Accountabilities

We're looking for a highly organised, proactive and customer-focused Customer Support Administrator to join our Vehicle Solutions Team. You will manage a growing portfolio of customer accounts, ensuring all administration is completed accurately, on time, and in line with service level agreements. Your work will directly contribute to a smooth and professional customer experience.

What You Will Be Doing

Accurately input vehicle documents within agreed timeframes. Organise and file documents efficiently. Process and post daily mail correctly and on time. Book units across multiple Vehicle Solutions locations. Use various customer databases and external systems. Liaise with Vehicle Solutions and auction sites to coordinate vehicle transitions. Handle customer enquiries via phone, email, and face-to-face, resolving or escalating as needed. Be the first point of contact for a portfolio of customers. Maintain strong relationships with internal teams and external vendors. Ensure all administrative tasks meet quality standards and SLAs.

Skills, Knowledge and Experience Required

Strong administrative skills with a sharp eye for detail. Proven customer service experience with the ability to manage customer interactions professionally and resolve queries and complaints in a positive and calm manner. Confident and professional communicator - both written and verbally. Strong organisation skills and time management skills, able to meet tight deadlines and prioritize effectively. Flexible, team-oriented and able to adapt quickly to change. Comfortable working within regulated procedures and maintaining high standards. A pro-active mindset - someone who brings ideas, takes initiative and thrives in a fast-paced environment. Energetic, motivated and eager to develop and grow within the role

Why Join Us?

We are proud to be an inclusive, anti-racist and equal opportunity employer. We celebrate diversity in all its forms - gender identity, race, ethnicity, sexual orientation, religion, age, disability, neurodiversity, education and beyond. We are a place where you can be you.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

#IND0R

Cox Automotive is the world's largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers' core needs across vehicle

solutions, mobility, remarketing, funding, and retail.