Job Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the North Belfast office - in Dargan Crescent. First 3 weeks will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary

\xc2\xa323,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• First point of contact for our customers via inbound calls and other methods of communication.#
• Providing a great customer service experience.
• Direct, when appropriate to other departments to address the customer\'s needs.
• Accurately recording/logging interaction with customers and updating account information.
• Working with management to maintain best practices for efficient communication with customers.
• Address customer questions about new products, services, promotions

The Ideal Person

• Experience working in a similar role
• Strong communicator
• Positive individual
• Great telephone manner
• Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

\'\'The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.\'\'

\'\'Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.\'\'

\'\'The best agency I\'ve worked with to date! They were unbelievably professional and supportive from start to finish. They listened to my needs and found a placement that was perfect for me. VANRATH were thorough and prompt when I had any questions and were a pleasure to speak to, I really can\'t recommend them enough.\'\'

\'\'Great experience of on-boarding and the smooth process of investigating and gaining a role/opportunity in the present and possible future and many thanks to VANRATH for their friendly and diligent professionalism. Highly recommended.\'\'

\'\'My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I\'ve secured a job that I really wanted. I wouldn\'t hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.\'\'

\'\'Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.\'\'

\'\'VANRATH were very helpful in finding me multiple roles suitable to my skill set. I had interviews within days of applying and in the end have found a role that suits me perfectly.\'\'

\'\'I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.\'\'

\'\'The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.\'\'

\'\'Massively positive experience with VANRATH. Couldn\'t recommend highly enough! I detailed exactly what I was after in a new role and they came back only with roles that ticked every box which is what really set them apart from some other agencies, no retrofitting or compromise to a role that you are not quite the right fit for - just roles that were exactly what I had said would suit my preferred working style.\'\'

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