Job Description

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Who We Are:

provides the only Motivation AI platform that generates personalized communications at scale, inspiring each individual to engage and act. Many of the world\'s largest brands, including Ally Bank, Coach, Dropbox, Kate Spade, JP Morgan Chase, Marks & Spencer, and Verizon, rely on Persado to engage customers across their journey, from acquisition communications to online cart conversion. Persado\'s for the enterprise is trained on more than 100 billion digital business language impressions across industries, enabling marketers to motivate customers and drive significant business value. Persado has been as the top Leader for Generative AI Text Content Generation.

As an employer, Persado is committed to creating a place where everyone\'s unique perspective is valued. We understand that our team members and our inclusive culture are what make Persado special. Persado is proud to be named on Fast Company\'s World\'s Most Innovative Companies list in 2020 and Built In\'s Best Places To Work in 2021 & 2022.

What We Are Looking For:

The Customer Success team leads our customers to unlock the greatest value from the Persado platform. You will collaborate with customers and Persado\'s cross-functional internal teams daily to build relationships, design implementation plans, plan language experiment programmes, adapt operating models to enable scale, gather feedback to improve Persado\'s solutions, identify new opportunities to grow partnerships, onboard new teams, run executive Quarterly Business Reviews (QBRs), develop account plans and negotiate and contract with customers.

As a Customer Success Manager, based in the London (UK) office, you will have the opportunity to develop your skills across these customer focused activities. You will play a key role in creating and successfully delivering account plans to unlock growth opportunities.

This is an entry level role for someone with 0 - 2 years of work experience. We are looking for someone who has the potential to develop quickly, progressing up through the grades at Persado.

What You Will Do:

• Drive customer engagement and adoption of Persado, serving as the primary day-to-day client contact for enterprise accounts in the Retail and Financial Services industries
• Collaborate with colleagues to develop and execute account plans that move customers along the Persado maturity path
• Be an advisor and expert on Persado products and testing methodologies: educate and onboard customers, develop supporters and champions, use data to build a story of program success, and advocate for customer needs

• Collaborate with marketing managers, product managers, conversion rate optimisation (CRO) managers, analysts and deployment specialists at your customer account to identify and plan campaign opportunities
• Lead weekly status calls and other ad hoc working sessions (planning, support, results review) and contribute to Quarterly Business Reviews and program governance meetings
• Be a primary point of escalation to identify opportunities for process or product improvements to improve customer experience and outcomes

• Use creative problem-solving and leadership to manage multiple work streams and deliver results in a fast-paced environment
• Build a strong understanding of cross-channel digital marketing (email, push, web, app, search, paid media, etc.)
• Travel to clients as needed

You will be working with a team of colleagues who have a diverse set of backgrounds and experiences which will help you develop in your career. Our team includes experienced marketeers, strategy consultants, tech leaders and sales professionals. On top of this you will have a dedicated career manager who will make sure your professional growth and development is progressing at the right pace, and in the right direction.

What You Bring:

• Graduate with strong academic record and 0 - 2 years of experience
• Ambitious, fast learner, eager to understand new solutions, technologies and processes
• Analytical thinker with structured problem solving skills
• Collaborative team player who is able to read the room
• Confidence and initiative to own the solution
• Clear and concise communicator
• Ability to work effectively in cross-functional project teams (e.g. tech, product, commercial, engineering, project management, etc.)

What We Offer:

Achieve your life goals and work goals at Persado.

• Persado\'s hybrid working model empowers both remote and in-office work equitably!
• Competitive and equitable compensation
• Generous benefits packages globally
• 401k matching (USA); Pension Scheme (Certain EU locations) to prepare for your future
• We encourage professional growth through our dedicated enablement and training teams, as well as on demand tools and resources
• Employee Enrichment Fund to pursue a passion or upgrade your home office!
• Structured onboarding program to ensure a confident start and long-term success for new hires!
• Strong emphasis on career development and mobility, continuous feedback loops and performance management
• Flexible time off to support work-life harmony (including Summer Fridays and a one week Christmas holiday break)
• #PersadoCares! 2 paid Volunteer days per year and charitable donation match
• Robust Diversity, Inclusion and Belonging initiatives; culture month celebrations, monthly diverse speaker series, commitment to bias-free recruitment, ERGs (#culture, #mindsmatter, #parents, #women, #green, #pride and growing)!

Valuing diversity at Persado means recognizing and respecting human differences and similarities. Persado is committed to diversity with respect to all aspects of employment. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, will be made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, physical and mental disability, age, ancestry or place of origin.

*Kindly submit your CV in English*

Classification: Public

#LI-VP1 #LI-Remote

Persado